Dear HR team,
My name is Filippa CHARITOU and I am currently working in Mykonos as an Operations Manager of a small hotel. Part of my duties and the job description is that I am the basic receptionist.
I have a long experience as a receptionist but I would be delighted to expand my horizons given the opportunity.
I speak fluently English, Italian, and Greek (my native language), and I can communicate in Spanish too.
I would be happy to discuss my CV in a personal interview.
I look forward to your response.
Kind regards,
Filippa CHARITOU
Coordination of all operations and activities of the Residence, including staff supervision. As a Guest Relations Manager I undertook responsibilities for ensuring the best services and guest satisfaction.
Oversee the organisational activities. Support of the operational leadership. Supervise, hire, and train employees, manage quality assurance programs.
Responsible for maintaining and increasing the efficiency of the hotel.
Front desk overview and agents' training. Guest relations and guest satisfaction/experience.
Digital Marketing of Hotels &Premises (The Garden Bar & Massage.Me). Promotion and collaboration, barter and paid, with other businesses, Instagrammers & influencers, event planning and promotion of the event multi-space.
Destination marketing via Digital Marketing, Fam & PressTrips, collaborations with other organizations and tourism organizations, media, research of new markets to promote destination.
Coordination of all operations and activities of the Residence, including staff supervision. As a Guest Relations Manager I undertook responsibilities for ensuring the highest levels of customer satisfaction from the guests on a daily basis.
Managing and training the team of receptionists. Guest Relations, dealing with customers, including handling complaints when they come to the desk. Troubleshootingemergencies. Scheduling staff rota. Liaising with other departments.