Field Operations Specialist - Skroutz Last Mile (FOS 0523)
Skroutz S.A, Greece
Job Description
Skroutz Last Mile, is building a next-generation courier service that compliments the e-commerce experience pioneered by Skroutz. Our company delivers over 20,000 packages a day and is rapidly expanding its services to other cities.
We are currently the #1 Carrier in Greece in terms of Customer Satisfaction as a result of various innovative services that we have launched, including Skroutz Points, real-time tracking and notifications, automated customer support and rescheduling.
The city of Thessaloniki is a vital part of our journey and constitutes a major a major step to broad our network and services in Greece.
What we are looking for
We are looking for an energetic, dedicated Field Operations Specialist to become the first member our team and make sure that all appropriate operational procedures are in place.
As a Field Operations Specialist you interface with various stakeholders and coordinate Locker installations, maintenance and troubleshooting. Also, you play a key role in the rapid expansion of our Locker network, by attracting and maintaining new partners in the wider area of Thessaloniki.
Your key superpowers are adaptability, self-motivation and self drive to success.
In this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring our Locker network is growing and operating smoothly, while actively contributing to the creation of an amazing customer experience journey.
Examples of your daily tasks
- Schedule and perform visits to selected locations
- Monitor and use Google Spreadsheets or Excel to update the status of upcoming Locker installations
- Follow industry trends to identify new opportunities for potential partnerships
- Communicate with Location and Installation partners to schedule site inspections
- Visit our partners’ locations and evaluate the optimal installation position for the locker
- Coordinate and assist in the Locker installation process
- Communicate with technicians regarding troubleshooting and keep track of all possible issues
Requirements
Your Skills amp; Experience
Experience
- Experience in a fast-paced working environment
- Proven track record in project management
- BSc in Computer Science, Business or relevant fields (i.e. Math, Data Science, Economics, Engineering) will be considered a strong plus
Skills
- Excellent communication skills
- Sense of ownership and autonomy
- Strong multitasking and time-management skills
- Strong understanding of customer expectations
- Teamwork
- High bar for accuracy and detail
- Drivers license
We would appreciate if you are
- Tech-savvy
- Ambitious and positive
- Goal-oriented
Benefits
What we offer
- Competitive full time salary
- Working with top notch and fun people
- Career Development Opportunities
- Culture of unity
- Private Medical Plan
- Access to vast technological features
- Extra paid time off
- Opportunities to grow with us
- Free Skroutz Plus subscription
Our Values
- Maintain a user-centric approach and a desire to amaze
- Own it
- Be results driven
- See cars, not horses
- Set big goals, take small steps and act now
- Embrace humility, honesty and helpfulness and assume good intentions
- Have fun
Disclaimer:
Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.