Junior Technical Support Engineer
Augmenta, Greece
Job Description
At Augmenta, we’re on the mission of changing Agriculture as we know it, by providing automation and autonomy for the masses.
Augmenta’s products are currently adopted at a never-seen-before pace in more than 25 countries worldwide. Our technology is using edge computing, multispectral computer vision, and AI to perceive the farming environment (e.g., plant health, biomass, objects/patterns, weeds, etc.) and automate tasks in real-time, such as fertilizer, herbicide, and fungicide applications (among others). Our beyond-state-of-the-art hardware and software technology "learns" the more it's used by the farmer. A typical US row crop farmer can increase their yield by up to 15% while reducing the number of farm inputs by up to 70%.
We are a diverse, agile, and passionate team of top performers in different locations in Europe and the US. We care about each other, and our Culture amp; Values are immensely important to us. Trust is at the very heart of how we work; we have no fine print.
About our Values:
- No fine print
- Ownership
- Open amp; courageous communication
- Servant leadership
- Farmer First
- Think big
About the Job:
We are looking to increase our global Technical Support coverage, with an additional Technical Support Engineer providing enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems, helping our customers install and operate our systems. You will also have close collaboration with the development team to give them feedback, help them understand the problems, and identify solutions.
The Technical Support Engineer’s responsibilities are:
- Provide instant technical support via chat applications
- Remotely connect to our systems to troubleshoot issues and collect logs
- Prepare accurate and timely reports
- Ask customers targeted questions to quickly understand the root of the problem
- Properly report open issues to internal teams (hardware and software engineers)
- Follow up with clients to ensure their systems are fully functional after troubleshooting
Requirements
About you:
First and foremost, we need everyone willing to join us to be a team player, good communicator, humble, and aligned with our culture and values.
Now, about the job-specific specs:
- Proven experience as a Technical support Engineer in the IT sector
- Hands-on experience with Linux OS CLI environment
- Ability to diagnose and troubleshoot basic technical issues
- Ability to provide step-by-step technical help, both written and verbal
- Good knowledge of the English language
Nice to have:
- Degree in Computer Science, IT, or Software Engineering
- Cross-disciplinary engineering aptitude (Electrical, Mechanical, Electronics)
- Familiar with SQL
- Great knowledge of the Spanish language
Benefits
About what we can offer:
- A competitive base salary with fast, results-driven raises.
- Bonus scheme.
- Transportation allowance.
- Private health insurance.
- Full flexibility around remote work.
- Continuous Training amp; Development on a personal and team level.
- An open, dynamic, and cool environment in which trust is a guiding principle.
- A fun, diverse, and global team of top performers who will help you grow.
- Opportunities to travel all around the world and help us change Agriculture.
- Plenty of drinks, snacks, and Friday's happy hour in the office.
- New, open-space offices and a cool garden are used both for work and fun.
- Friendly pet-in-office policy.