Accounts Operations Supervisor
Viva Wallet, Greece

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Jan 27, 2023
Last Date
Feb 27, 2023
Location(s)

Job Description

We are currently looking to hire a dynamic Accounts Operations Supervisor to join the Customer Service Operations Unit. The role encompasses several tasks, including leading and monitoring our Account Operations team, providing product feedback to the corresponding departments, and playing a collaborative role in growing and implementing processes. The reporting line will be the Technical amp; Account Operations Manager.

As an Accounts Operations Supervisor, you will:

  • Maintain a high level of customer care performance in the Account Operations Support team ensuring full implementation of policies and procedures and best working practices
  • Provide daily direction and communication to employees so that customers’ cases are resolved in a timely, efficient, and knowledgeable manner
  • Lead the Account Operations Support team by delegating duties, assigning tasks, and following up with all team members
  • Ensure that customer complaints are resolved in a professional manner
  • Challenge processes and procedures, identify and implement improvements to enhance customer experience or improve operational efficiency
  • Recruit, mentor and develop Account Operations Support Consultants and nurture an environment where they can excel through encouragement and empowerment
  • Develop and implement processes focused on protecting customer’s accounts from fraud, phishing attempts etc.
  • Assist in the formulation of targets for individuals and teams
  • Ensure a friendly and motivating work environment
  • Devise ways to optimize procedures and processes
  • Measure the team’s performance with key metrics such as SL, AHT, CSAT etc.
  • Evaluate the team members’ interactions and proceed to detailed action plan when needed
  • Ensure adherence to policies for attendance, established procedures etc.
  • Prepare weekly/monthly/annual results and performance reports
  • Ensure adequate capacity planning/workload prioritization across teams
  • Handle complex tech issues of important clients/accounts
  • Liaise with CS, Technology amp; Product units, to identify and remedy issues and product deficiencies

Who you are:

  • Proven experience as a cards/accounts etc. team supervisor or similar supervisory position in a banking environment;
  • Knowledge of performance evaluation procedures;
  • Outstanding communication and negotiation abilities;
  • Understanding of the digital banking environment;
  • A results-oriented approach;
  • Strong interpersonal skills; ability to work with internal partners and leverage internal resources;
  • Strong people amp; project management, organizational and planning skills;
  • Fluency in Greek and English, both verbal and spoken;

Why us:

Because we are the first European entirely cloud-based neobank using Microsoft Azure with branches in 23 countries in Europe. Our mission is to change how businesses pay and get paid.

Viva Wallet is a Principal Member of Visa and MasterCard for acquiring and issuing services with direct connectivity to the Card Schemes. Learn more about us here: Viva Wallet (vivawallet.com): Overview | LinkedIn

What we offer:

  • A competitive salary
  • Private medical insurance
  • Annual bonus, upon performance
  • A smooth onboarding and continuous training on products and new systems
  • A great company culture with high integrity, teamworking, transparent communication, and regular feedback to develop further your skills
  • A chance to grow within a fast-moving European Fintech Company

If you share our passion and our culture excites you, here is your opportunity to become a genuine ‘’Viva Wallet’’ ambassador! You are only a ‘’click’’ away from your dream job, so apply now and we will be more than happy to contact and learn more things about you!

Job Specification

Job Rewards and Benefits

Viva Wallet

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