Chargeback Analyst - Merchant Services
Euronet Worldwide EFT Division, Greece
Job Description
Euronet Worldwide EFT division seeks to employ a Chargeback Analyst who will join the Fraud Europe Team. The successful candidate with be based in Athens, will be reporting to the Fraud Team Leader, and joining efforts with widely spread Euronet teams globally.
Euronet Worldwide (NASDAQ: EEFT) is a leading global financial technology solutions and payments provider. Founded in 1994, the company offers payment and transaction processing solutions to financial institutions, retailers, service providers and individual consumers. These services include comprehensive ATM, POS and card outsourcing services, card issuing and merchant acquiring services, software solutions, cash-based and online-initiated consumer-to-consumer and business-to-business money transfer services, electronic distribution of digital media and prepaid mobile phone time and other cloud-based financial technology solutions.
Our Mission:
To make access to payments convenient and affordable for global consumers.
https://www.euronetworldwide.com/
Requirements
Key responsibilities:
- Disputes and chargebacks handling (merchant acquiring) according to the International Card Organizations’ regulations.
- Preparation and analysis of dispute related reports.
- Daily cooperation with merchants, issuers, and processors.
- Provide advice and education to merchants on proper card acceptance and chargeback prevention best practices.
- Close cooperation with Fraud, Credit Risk, Compliance, Finance, and other internal teams.
General Requirements:
- University Degree in Finance, Mathematics, or a related academic field.
- A minimum four (4) years of proven track record delivering in a Chargebacks related job role.
- Ability to understand the Chargeback reasons and the associated risk, being able to quickly categorize disputes as Fraud or Financial disputes.
- Keeping track of the Chargebacks throughout their end-to-end lifecycle
- Fluency in English, both verbal and written.
- Eligible to work in the EU on full-time permanent basis without the need of employer sponsorship.
Competencies:
- Self-driven, self-motivated, highly interested in learning and adopting to changing environments.
- Strong planning and time management skills. Ability to manage multiple priorities in a challenging and international environment is essential.
- Analytical thinking and problem-solving skills.
- Ability and readiness to work in nationally and geographically diversified teams.
- Able to work independently as well as in a team.
- Proactive in anticipating problems and potential solutions well in advance.
- Willingness to learn and grow in the ever-developing merchant acquiring payments processing industry.
- Excellent communication and presentation skills; written and oral.
Benefits
- Work in dynamic, stable, international environment.
- Excellent career prospects within a dynamic and multinational organization with leading position in the market and ambitious expansion plans.