Client Experience Back Office Coordinator
Blueground, Greece
Job Description
At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility amp; confidence they need to explore life’s latest adventure.
We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning. We’re now hosting guests in more than 9,000 homes in 25+ cities around the world (and growing!), with an aim to hit 50 cities by 2025.
Our vision comes to life through our ways of working. For our 800+ member team located across 15 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.
We believe our people should have the power to choose their preferred way to work. Depending on the role’s requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.
We are driven by our core values. To our team, Time is our most important resource. Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.
We’re shaping the future of living, and we want you to be part of that journey.
We are looking to recruit a Client Experience Back Office Coordinator based in Athens to join our client experience department and be responsible for our business operations in the Client Experience Back Office Team. This role is a great opportunity for a hard-working and talented person to gain a real insight into the hospitality industry. If you're someone who possesses a genuine interest in customer service, technical teams coordination and problem-solving and you like to interact with internal and external customers across the business, then this role is for you!
What you will focus on:
- Coordinating internal and external parties in order to prepare the apartments for the next guest, based on detailed internal reports.
- Handling various back office operational tasks by collaborating with other departments.
- Scheduling, collaborating and managing internal and external business partners to ensure operational excellence in Blueground properties.
- Maintaining long-lasting relations with business stakeholders
What we are looking for:
- Fluency in English languages (French, German, Spanish as well would be considered a plus)
- 2+ years of customer service responsibilities experience and working experience in a position including back office operations
- Computer literacy
- Great communication skills, both written and verbal
- Ability to maintain strong professional relationships with customers and business partners
- Problem-solving attitude
Your benefits:
- Competitive salary amp; annual performance bonus
- Blueground Stock Option Plan
- Flexible paid time off
- Group Health Insurance program
- Enhanced parental leave
- Dynamic working environment with talented people
- Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!
At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.
For more information on Blueground, visit us at www.theblueground.com. To keep up with Blueground news, follow us on LinkedIn, Instagram and Tik Tok!