Technical Support Engineer
Qualco, Greece
Job Description
With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organisations, and beyond.
We are looking for an experienced, self- motivated engineer to join our Technical Support amp; DevOps Team and provide high quality solutions/support to our rapidly growing client base.
The successful candidate will be working closely with our Service Management and Software Development teams to improve customer experience, provide effective integration and service request solutions as well as identify and timely resolve issues of our clients.Responsibilities
- Understand clients’ installations and processes;
- Design procedures for system troubleshooting and maintenance;
- Build tools/queries to fulfil customer service requests and improve customer experience;
- Investigate and identify root cause concerning reported customer incidents; Perform service restoration actions when possible;
- Take part in the investigation and Problem Management processes - during the support amp; maintenance phases by implementing bug fixes, upgrades and enhancements to our existing clients;
- Provide second level support for Qualco software services; and
- Develop/Update internal Monitoring Tools.
Requirements
- Degree in Computer Science or a relevant field of study;
- Work experience as a DevOps/Support Engineer or similar software engineering role;
- Experience in NET Framework, C#, databases and SQL;
- Microsoft ETL tools and IIS knowledge will be highly appreciated;
- Strong analytical and problem-solving skills;
- High level of ownership and attention to detail;
- Team Spirit and passion for results;
- Client facing with good verbal and written communication and interpersonal skill; and
- Firm command of the English language.
Benefits
On top of challenging work and a competitive salary, we are offering:
- Excellent, dynamic working environment focused on personal growth and improvement
- Exposure to cutting edge IT technologies and trends
- Private health insurance plan
- Mobile telephony and data plan
- Educational expenses for courses or books, anything to make you better
Your race, gender identity and expression, age ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behaviour.
Disclaimer: Qualco collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. We will keep your resume in our database for any future consideration. In case you want to be deleted from our database you can contact us at .