Customer Success Specialist - Greece
Schoox, Inc., Greece
Job Description
Quick Rundown:
- Full time role in Greece
- Competitive salary + benefits
- Hybrid working model possible
- Lively and modern working space in Thessaloniki
- Excellent communication skills amp; English required
- Experience in SaaS
Who We Are:
Schoox is a Greek-born, US-based software company trusted by thousands of organizations all over the globe for its innovative Learning amp; Talent Development Platform.
We are proud of having stood out in a competitive market within just a few years, because of our disruptive product approach, our vision to change how organizations think of corporate training and talent development, and our passion for happy customers.
What We'll Trust You With:
Here at Schoox , we’re extremely customer-centric, and we’ll trust you with the lifeblood of our company; our customers!
Our Customer Success team aims to engage, retain, and enable our customers to fully utilize our platform.
As our new Customer Experience Specialist, you will be a part of the broader international department of Customer Success, and you’ll be managing customers within a segment that focuses mainly (but not only!) on automation and client retention.
You will actually join our freshly launched tech touch customer program, which among other things, will include planning, optimizing, and tracking targeted email campaigns, or health score-triggered communications.
As part of your role you will work closely with other teams to provide feedback regarding processes, product and service improvements. Your end goal? To increase customer adoption and outcomes leading to renewals, expansion, or advocacy.
A Day In The Life:
- Build and launch customer communication campaigns across multiple channels to deliver and communicate ROI, adoption trends, sentiment, and mining opportunities for deeper engagement
- Research ways to optimize and add value to our tech-touch interactions
- Understand customer outcomes by communicating with customers, analyzing customer health metrics, running NPS initiatives, and gathering other relevant feedback
- Represent the voice of the customer to provide input into every core product, marketing, and sales process
- Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
Requirements
- Have a minimum of 3 years experience in Customer Success, Relationship Management, Account Management, or a similar role in a software company
- Experience building and maintaining customer relationships while working to mitigate churn and drive engagement and renewals.
- Empathetic, positive attitude with a desire to help our customers reach their goals and troubleshoot as needed.
- Have an understanding of developing and analyzing marketing or communication campaigns and strategies
- Must have exceptional communication (verbal and written) skills in English to communicate and coordinate with international customers.
- Strong analytical skills, with the ability to translate data into insights.
- Technical skills required as they relate for the use of the product
- Experience with customer success and marketing automation tools is a plus
- Bachelor’s degree in Management, Marketing, or Computer Science (or a proven strong background).
Benefits
What we’re really looking for is someone who loves solving problems and making things work. We work in an open team environment and we’ll do our part to make it awesome and fun to be a part of.
On top of an exciting, vibrant and intellectually challenging workplace and a competitive salary, we are offering:
- Full-time job.
- Be part of an ambitious company that is already shaping its industry.
- Free lunch, healthy food powered by our amazing Chef.
- Free physiotherapy sessions.
- Pleasing and flexible startup environment.
Schoox is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, colour, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.