Customer Consultant In Polish / Romanian / Czech / Slovak / German
Language Jobs Eueope, Greece
Job Description
Information about the role Technical support & customer services via inbound calls, emails or chatting for the biggest technology and media company worldwide!
Acting as the first point of contact for all clients, pro-actively responding to customer queries that focus on all aspects of the customer experience in their program. Maintains solid customer relationships by handling their questions and concerns with speed and professionalism. Performs data entry and uses software programs.
Also, require research skills to analyze problems, then drive e-mail to resolution and to trouble shoot customer problems.
Job Specification
Key Responsibilities
• Communicate complex technical information to technical and non-technical users
• Delight our users through reactive support on multiple channels including email, phone, chat and social media
• Communicate user reported issues internally and triage to the correct team
• Provide a quality and friendly user experience, reflective of the company’s brand
• Communicate complex technical information in user-friendly ways
• Complete set tasks in a timely and effective manner
• Strive towards customer retention and loyalty, fully supporting the End-User to achieve a successful outcome to his/her enquiry
• Provide support to End-Users related to services, systems and software
• Track and follow cases to ensure that they are closed in an efficient and timely manner
• Provide and maintains strong, professional relationship and shows empathy at all times
• Follow Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and time management code guidelines
• Use CRM (Customer Relationship Management) System and Tools according to the procedures and guidelines
• Provide feedback on a daily basis to the Team and Supervisor on new/emerging issues that have been identified and work to proactively highlight areas that need to be improved