Technical Account Manager, Greece
Atypon Systems, Greece
Job Description
At Wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It’s in our differences that we empower the way the world learns.
About Wiley:
We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.
Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual’s status in any group or class protected by applicable federal, state or local laws.
Atypon: A Wiley Brand
Atypon is an online publishing platform provider for publishers and other providers of scientific, technical, medical, scholarly, professional, and government content.
Requirements
We are looking for a technical support Account Manager responsible for providing excellent customer service to existing Atypon customers. The role is unique in its combination of technical expertise and relationship building and helps our customers get the most of their online publishing platform. Helping with bugs, triaging change requests, and liaising with engineers round out the position.
How you will make an impact:
- Ensure new and existing work from customers is handled within Atypon’s KPIs
- Working with customers to better understand and use the capabilities of the custom software platform, Literatum
- Effectively communicate between engineers and customers for accuracy and clarity
We are looking for:
- Technical, or technical-minded with experience or familiarity with the publishing industry
- Independent worker who can integrate smoothly into different team structures
- Experienced in customer engagement and relationship management
- Familiarity with XML, CSS, HTML a plus
Benefits
- Work in a fully international team of most talented professionals
- Private health insurance
- Retirement/savings plan with employer contribution
- Flexible working hours
- Work from home possibilities
- Merit-based performance evaluation and objective setting
- On-the-job training and career growth opportunities
- Early Fridays during summer
- Extended paid parental leave
- Employee assistance program available