Operations Associate - Riders
Pop Market, Greece
Job Description
We are a new tech startup revolutionizing the on-demand retail industry in Greece
The next generation of e-commerce is all about speed. We are the first quick commerce platform in Greece that lets people shop for their favourite products and get them delivered in under 15 MINUTES!
How exactly do we do it?... We are building end-to-end infrastructure including a network of hyperlocal dark stores, an integrated supply chain and last-mile delivery operations. Our product range consists of thousands of grocery items including fresh products, daily essentials, convenience items and more - from the best global amp; local brands all at retail prices!
Our diverse and international team of 70+ talented individuals, brings together industry experience from the best companies in Greece and around the world as well as serial entrepreneurs with knowledge in scaling businesses from the ground up. We are backed by global investors and are always in the lookout to build an amazing team of smart, driven and passionate people to join our journey in becoming one of the most loved consumer brands in Greece.
Job Overview
If you enjoy being part of a high-performing team, have a passion for data handling and want to play a significant role in scaling one of the fastest growing Greek startups, then this position might be for you. We are looking for a Riders Operations Associate to join us in building one of the fastest on-demand delivery services in the world. You will be responsible for overseeing the department’s daily activities and will constantly be on the lookout to improve processes. The role will be reporting to the Riders Operations Manager, who is responsible for our rider fleet and will regularly collaborate with other departments. This is a career-defining opportunity to join and make an impact in the quick commerce industry in Europe.
What you’ll do:
- Onboard, retrain and grow our rider fleet with a constant goal of creating and maintaining a healthy, safe and sustainable working environment
- Oversee the performance of our rider fleet, have frequent meetings with them and proposing improvement plans when required
- Manage and track our inventory of rider equipment and be responsible for restocking and ordering equipment when needed
- Create and communicate the weekly rider shifts schedule. Ensure that we always have the optimum level of riders available on a daily basis to meet our growing order demand. This will require communication with other departments to stay ahead of demand fluctuation related to special events such as marketing and promotional activities
- Support the Rider Operations Manager in procurement by keeping track of all payment activities
- Prepare a monthly newsletter for our riders including useful information and upcoming events
- Support ad-hoc in any other operational or administrative work when needed
What we expect from you:
- Be an excellent communicator since you will have daily interaction with our rider fleet and other stakeholders in the business
- Be able to learn fast and absorb information in a fast-paced startup environment
- Analytical thinking and genuine interest in transforming data into useful information through excel (pivot tables and charts, previous experience will be considered a plus).
- Extreme organizational and prioritization skills. These will help you get through last-minute changes or unexpected events, which frequently occur.
- Propose new ideas, initiatives and processes that will improve the operational efficiency of the department.
- Prior experience in project management will be considered a plus.
Your Benefits:
- Competitive compensation package
- Play a significant role in one of the fastest-growing startups in Greece
- Be part of a young, dynamic and international environment where passion, drive and team spirit matter more than corporate hierarchies
- Attractive company perks, discounts and allowances for groceries
- Fun amp; exciting work culture and regular company events
- Plus many more to come!