Technical Account Manager
Centaur Analytics, Inc., Greece
Job Description
Founded by leading experts and entrepreneurs in the fields of electronics, agronomy and cognitive technologies, Centaur Analytics, Inc. (centaur.ag) is the leading provider of full-stack Internet-of-Things solutions for quality and abundance of agricultural products.
Centaur is proud to deliver award-winning, innovative IoT technology and advanced analytics to transform the traditional supply chain into a state-of-the-art, trusted quality chain. Our clientele includes leading companies in agriproducts and foods. We are providing solutions to more than 25 countries globally.
Our mission is to dramatically reduce the estimated $1 trillion of post-harvest crop value loss annually from farm to shelf, by deploying our cognitive connected solutions in the global supply chain.
The role:
We are actively looking for a Technical Account Manager to work on the Customer Success functions for our IoT and SaaS products.
This is a crucial role within Centaur Analytics working along our talented Customer Success team and helping our global expansion.
The role will be part of a fast-paced environment with many deliverables and fluid focus changes based on business priorities.
Requirements
What you will do:
- Act as a technical owner to assigned accounts
- Communicate with clients on a regular basis
- Be the main point of contact for receiving and organizing client feedback
- Be responsible for Product support
- Manage and ensure seamless project delivery to ensure high-quality implementations lacking in defects
- Provide tailored solutions to ensure customer growth and success
- Execute customer success plan to drive adoption post-deployment
- Maintain strong technical knowledge of Centaur's product offerings and develop best practices, preferred configurations, and next steps for customer issues
- Maintain internal and external documentation surrounding all client installations
What we are looking for:
- Information Technology degree or similar
- Minimum of 2 years’ experience in a relevant position
- Technical understanding and hands-on experience with enterprise software implementations, SaaS / IaaS / PaaS and cloud applications
- Technical experience with embedded devices
- Willingness to take initiative and tackle things on your own
- Strong interpersonal relationship building and executive communications skills
- Can manage multiple customer accounts and projects simultaneously
- Ability to navigate data and people to find answers
- Excellent knowledge of English language
- Active driver’s license
- Excellent knowledge of MS Office suite (Word, Excel, PowerPoint)
- Well organized with attention to detail
- Ability to work in a fast-paced environment
- Ability to travel on occasion
Benefits
- Friendly work environment
- Open-door culture
- Group private health insurance
- Relocation package for non local hires
- Stock option incentive plan awarded for high performers
- Continuous Training amp; Development
- A chance to grow within a fast-paced startup in the rising ag-tech sector
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