Client Service Coordinator
Dialectica, Greece
Job Description
About Dialectica
Founded in 2015, Dialectica is an information services start-up that innovates how business professionals share knowledge and gain access to primary research worldwide. Dialectica partners with the world’s leading investment and consulting companies, enabling them to collect real-time information and market insights from industry experts across markets, industries, and regions.Guided by its mission to achieve unparalleled customer recognition, Dialectica is building the most trusted and innovative knowledge-sharing platform in the world. Every day Dialectica works on its aspiration to be a truly industry-leading organization by attracting and cultivating ambitious talent based in Athens, London, New York, and Montreal. Dialectica plans to have a strong presence across the world with more than 1,000 team members in the coming five years.Dialectica has been recognized as one of Europe’s fastest-growing companies for 2021 by the Financial Times and as one of the Best Workplaces and a top employer in Greece in 2021 and 2020 by the Great Place to Work Institute.
About The Role
As a Coordinator in the Client Service Team, you will support the Client Service Team in day to day tasks and be involved directly with their line of business. Your role is to partner with our experts and organize the scheduling process, monitoring the interactions and facilitate administrative tasks.You will need to manage multiple workstreams and multiple interactions with experts from all over the world, ensuring their interactions will be completed as scheduled. You will also coordinate with clients, in order to provide them with progress updates and also receive their last minute requests. Ultimately, you will ensure the smooth operation of the Client Service Team. Critical thinking and problem solving skills are core skills that you will quickly develop along with prioritization, negotiation, time management and professional communication skills.Your key responsibilities will include:
- Ensure the facilitation of late night interactions after coordinating with the experts
- Monitor late night interactions
- Receive client updates and update the Client Service Team accordingly
- Work closely with the Client Service Team
About The Client Service Team
The Client Service Team is the revenue epicenter of our business. A career in the Client Service Team at Dialectica is more than just a job; it’s an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management.
What We Look For
At Dialectica, we don’t believe in a one size fits all approach to hiring. We welcome candidates with different experiences and backgrounds. Here are some qualities that many of our successful applicants possess:
- Academic achievement gained in any undergraduate field
- Participation in extracurricular activities with proven records of leadership
- Strong interest and passion for the business world evident through your studies, internship, or extra-curricular activity
- A development mentality to view setbacks and short term challenges as learning opportunities for growth
- A client service mentality, which means you are committed to go beyond your clients’ needs to deliver true value
Requirements
The ideal candidate would possess:
- 0-3 years of work experience
- Bachelor’s degree or higher
- Good organisational skills
- Attention to detail
- Fluency in English is a must
Not sure if you have it all? Apply anyways so we can get to know you and learn how you can deliver value at our company.
Benefits
- The opportunity to gain transferable skills including people management, sales, negotiation, commercial awareness, professional communication, time
- Relocation expenses and immigration support to Athens, Greece
- Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, and step up programs
- Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement
- Competitive compensation schemes including a monthly performance bonus
- Private medical insurance and competitive savings plan
- Sponsored health and wellbeing and team bonding activities
- Work in a collaborative, and diverse hub in the heart of the Athens