Customer Experience Teammate
Betshop, Greece

This is an opportunity to join a gaming brand focused on delivering optimal results for clients. Fairplay Group is a business services company which provides services including Digital and offline Marketing; Website Design; Software Development and Customer Retention Management. Betshop.gr, a brand owned by B2B Gaming Services Malta ltd, one of Fairplays' top internal client, we are now looking for a Customer Experience Teammate to join us.

Responsibilities

• Answer phone calls, live chat, emails, from prospects to customers to resolve all types of queries in real time
• Facilitate conversion from visitor to active members by answering product related and services questions;
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommend potential products or possible service improvements to management by collecting customer information and analyzing customer needs.
• Provide consistent feedback/reporting regarding overall customer satisfaction, tools and processes
• Represent the company with a high level of professionalism and customer service at all times
• Use all manner of modern communication to offer our members the best possible service
• Maintain and promote a positive attitude while meeting productivity goals
• Contribute to team effort by accomplishing related results as needed
• Continually display initiative to take on additional responsibilities toward professional growth

Requirements

• Excellent verbal and written communication skills, previous customer support and/or operations experience a huge plus
• Proven ability to manage a varied workload to achieve priorities and objectives.
• Excellent multi-tasking and organizational skills
• Excellent problem solving skills
• Good product knowledge and quality focus
• Experience of working within an online based Customer Service Center environment
• The ability to work under pressure and deal with challenging situations in a sensitive and creative manner
• Good English skills
• Knowledge on sports and/or casino is an advantage

INTERPERSONAL SKILLS amp; ATTRIBUTES

• Express desire to learn and succeed within a service environment
• Demonstrate an ability to develop and maintain positive and co-operative working relationships
• Show strong commitment to customer service

Work schedule: 5 days rota is applied over 7days, 8/hour shift, 24/7

Benefits

• Exciting and pleasant working environment
• Open ended employment contract
• Competitive Salary
• Competencies development
• Private Medical plan

Job Rewards and Benefits