Technical Account Manager
Qualco, Greece
Job Description
With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organisations, and beyond.
Successful candidates will act as man-in-the-middle between customer and IT technical teams to ensure exceptional customer experience. They will build strong customer relationships from a technical aspect and evaluate their needs to suggest IT solutions making sure IT projects are delivered on time and technical support requests are resolved in due time.
- Assist customers’ technical requests and take care of any technical issues;
- Build strong customer relationships, especially with key customer stakeholders and sponsors;
- Always strive to provide exceptional customer experience;
- Manage customer expectation and lead them to customer satisfaction;
- Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements;
- Communicate the progress to both internal and external stakeholders;
- Take initiatives in identifying growth opportunities; Evaluating customer needs to suggest solutions;
- Create a written technical solution proposal that meets customer requirements; and
- Liaise with vendors and other IT personnel for IT solutions and problem resolution.
Requirements
- 5 years of hands-on IT engineering experience;
- Client oriented with client facing experience;
- University degree in Computer Science or a related field;
- Ability to work with cross-functional teams;
- Strong analytical skills;
- Excellent written and verbal communication skills in English;
- Experience in managing multiple stakeholders and projects;
- Critical thinker and problem-solving skills;
- Team player;
- Excellent time-management skills;
- Experience and strong knowledge in Microsoft Office and Project;
Technical Competencies
- Experience with solutions that are related to hybrid cloud deployments and integration
- Knowledge of Microsoft server products and applications, Active Directory, Group Policy, LDAP, DNS, DHCP, Federation Services
- Good understanding of networking infrastructure and components and integrations with the infrastructure
Benefits
On top of challenging work and a competitive salary, we are offering:
- Private health insurance plan
- Mobile telephony and data plan
- Free coffee and beverages
- Educational expenses for courses, certifications and books
Your race, gender identity and expression, age ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behaviour.
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