CRM Loyalty Specialist
Celestino, Greece

We are looking for a CRM amp; Loyalty Specialist to join our e-Commerce amp; CRM team and provide support in CRM amp; Loyalty activities in a dynamic and fast-growing environment.

The CRM amp; Loyalty Specialist will be responsible for proposing, developing, executing and reporting the loyalty program acquisition, engagement amp; retention plans to drive personalization, positive experiences, CLV and satisfaction.

• Design, propose and implement CRM amp; Loyalty strategies including sales, segmentation strategies, customer journey mapping, customer value propositions and loyalty programs, all combined with Digital amp; Analytics configurations.
• Developing customers journeys and experiences to increase customer satisfaction amp; engagement
• Working with RFM customer clusters and proposing the appropriate activity roadmap
• KPIs monitoring, reporting and optimization to identify opportunities for improvement of ROI, CLV, Churn Rate etc.
• NPS, CSAT monitoring and providing insights for further optimization
• Working on Customer Analytics: Base segmentation, monitoring qualitative and quantitative KPI’s amp; results of customer performance
• Monitoring KPI’s of the third parties Synergies
• Proposing omnichannel enhancements of the loyalty reward scheme (online, app, stores)

Requirements

• Bachelor Degree in Marketing/ Business Administration or relevant
• Master's Degree will be considered a plus
• Min 2 years proven work experience in CRM amp; Loyalty programs within e-commerce websites
• Excellent analytical and presentational skills
• Strong experience with in SQL will be considered a plus
• Strong understanding of numbers and customer insights
• Strong experience with ERP systems
• Excellent knowledge of Microsoft Excel
• Fluency in English language

Benefits

• Competitive compensation package
• Private Health Insurance
• Opportunity to work within a fast paced and results driven environment
• Career development opportunities

Job Rewards and Benefits