Technical 2nd-Level Support Engineer, Fintech
Channel VAS, Greece
Job Description
Channel VAS, the global Fintech leader, is looking for creative individuals that want to join our journey to redefine the Fintech world as we know it, through mobile devices. Could this be you? Join a team creating amazing products and services that are currently delivered to over 500 million consumers through over 40 telco and finance partners in more than 30 countries.
If being a part of the world’s #1 company in mobile Fintech sounds cool to you, if you find the fields of Big Data, Analytics, Technology and Finance fascinating, then join our team of 200 likeminded individuals, that assist in evolving our technology, products, and services every day.
With unceasing growth in mind, we meticulously look for talented professionals in various positions. Professionals that will provide excellent and steer accessible financial services to most people possible at any chance.
We welcome you to share our vision to lead the global economic and social development, with financial inclusion for all, through mobile value-added services. Join us as we adapt to our new reality, during and after the pandemic and as we keep performing and offering the same level of extraordinary Fintech solutions and turning challenges into opportunities.
As a Technical 2nd-Level Support Engineer, you are responsible for the monitoring and service restoration of the company's production infrastructure. This is a highly skilled technical position that requires a self-motivated technical engineer that has a wide range of technical experience, ability to comprehend business operations, and expertise at resolving and addressing complex issues. The role requires occasional after hours and weekend support, as well as the flexibility to work independently and be an integral part of a team.
What you will do
- Serve as L2 escalation point for critical/major events
- Work with client and internal technical teams to evaluate and solve technical problems and reduce duration of customer impact and/or loss of services during major incidents and outages
- Analyze incidents, identify root cause and provide resolution within SLA target times
- Troubleshoot application, system and network issues to minimize downtime and restore services promptly.
- Create support documentation and Run Books/Knowledge Base articles for 1st and 2nd level support Procedures.
- Provide training and support for other team members and serves as a mentor to 1st level Engineers.
- Proactively work to identify ways to improve and streamline processes
- Track all issues until resolved, maintaining effective communication between end users, technology resources and management
What you will bring
- Bachelor’s Degree in computer science
- 3+ years of working experience in a similar role
- Strong technical troubleshooting skills and problem solving. Demonstrated ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause
- Capable of understanding the technical aspects of complex systems.
- Ability and willingness to learn new tools and technologies
- Hands-on experience with SQL and/or Postgres databases
- Hands-on Linux amp; Networking experience is required
- Good Shell Scripting Skills in Bash, Python etc
- Knowledge of container technologies (i.e. Docker)
- Application networking troubleshooting using Wireshark is highly desired
- Fluency in English
- Strong communication (verbal, written) skills are required.
- Willingness to support production systems as on call engineer
Additional skills (will be considered a plus)
- Experience in monitoring, alerting, metrics systems (Nagios, Kibana, Grafana)
- Familiarity with JBoss, nginx, apache, asterisk, OpenSIPs
- Familiarity with Jira
- Experience with Robotic Process Automation (RPA) Software (e.g. Microsoft's Power Automate, UIPath Studio etc.)
Benefits
- Collaborative culture
- Challenging work environment
- Comprehensive private healthcare insurance
- Company phone