The Lenses.io SRE team is expanding, and you could be our next, new valuable member!
Engineers love our product because it makes their life easier. As a Lenses Support Engineer, you will share this very same attribute. You will help prospective and active customers’ engineering teams to set up and use Lenses.
Your daily life will be talking with other engineers, ranging from startups to household names, helping them overcome Linux, Docker, Kubernetes, Helm, Kafka, Kafka Connect, networking, configuration, and other issues. It doesn’t just sound technical; it is and could be your entry ticket to a career in DevOps, Platform, and Site Reliability Engineering. Once an issue is beyond your reach, the developers and senior devops of Lenses will take over to debug or issue a fix.
You will spend most of your time in Zendesk but also replicating reported issues. You will also spend time on calls, our Slack community, our open source repos, and contributing to our documentation. As with most positions, there is also an administrative overhead. You will have to keep tabs on open tickets and make sure we keep our SLAs.
You will be working closely with our SRE/DevOps and SRE/Platform teams, and if there is a slow day, you will be able to contribute to these teams too but it is not mandatory.
Requirements
Primary Technology Stack to Support
Most support tickets have to do with a subject of the following list. Strong knowledge of a few of these subjects will help your application move to the top of the stack.
What will you bring
Hopefully, we are going to spend many years working together. It’s important that we are compatible:
You love learning systems in-depth, and you have the self-discipline to learn by yourself (we will still be there to teach and guide)
Excellent communication and listening skills
You have strong problem-solving skills and pay attention to details as they often can point to the root cause of the issue
You are not afraid to admit when you do not know something and ask for help
You are patient and willing to adjust your pace to the engineer you are currently helping
You have some experience in computer science (or similar) and distributed systems
You are not afraid to ask questions, give and receive feedback
You have experience in some of our primary technology stack
You are security, performance, and best-practice conscious
You can take on responsibilities and own tasks
You like working in a team, and you can push through language and cultural barriers to work with engineers all over the world
Benefits
Being part of the Lenses.io team
You will join our international team with Lensiors spanning 8 countries and Offices in London, Athens, and New York. We have a distributed and remote-friendly culture to cover the full spectrum of working from a modern office to fully remote. (We are currently operating in full remote mode)
You will be defining, not following, the market
You will have a huge individual influence on the direction of the company
An opportunity to work with exceptional people at the forefront of their fields
Even More Benefits
An awesome, open, and vibrant start-up environment
Play a significant role in the development of the company and attain the opportunity for rapid career progression and personal growth
Flexible working hours
An opportunity to work with exceptional, professional people at the forefront of their fields