Incident and Change Management Coordinator
Cardlink S.A., Greece

Incident Management Responsibilities

• Driving end to end the incident management process
• Perform Problem Management and Root Cause Analysis Report

• Producing management information, including KPIs and reports
• Monitoring the effectiveness of incident management and making recommendations for improvement
• Developing and maintaining the incident management system
• Ensuring that all IT and Operations teams follow the incident management process for every incident
• Oversee systems performance and manages vendor relationships

• Participate in yearly audits
• Act as 2nd level support on Incident Resolution Process
• Receive, log and allocate a priority to all requests for changes

Change Management Responsibilities

• Table all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issue an agenda and circulate all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration

• Issue change schedules
• Liaise with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules
• Update the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality
• Review all implemented changes to ensure that they have met their objectives; refers back any that have been backed out of have failed

Requirements

Skills amp; Experience

• Minimum of?7?years’ experience in an IT related field
• Significant leadership and executive communication experience required
• Excellent communication skills
• Excellent command of written skills both in Greek and English

Competencies

• Problem solving skills
• Demonstrates good judgment
• Highly organized with the ability to prioritize tasks effectively
• Able to work in a dynamic, fast paced, and often changing environment.

Our commitment to hiring the best talent in the industry and helping them thrive professionally is stronger than ever. In these unprecedented times, the health of our employees and candidates is a top priority. Therefore we will be conducting our hiring process virtually by conducting interviews via phone or video until further notice. We will provide candidates (selected for interviews) with all the required instructions. Thank you for your interest in Cardlink.

Job Rewards and Benefits