We are looking for an experienced bilingual Technical Account Manager (e-commerce) focusing on e-commerce, with pre-sales and technical consultancy experience, to help us support our expanding customer base.
More specifically, you will:
- Gather proactively business requirements from clients and our Sales team for the integration of client e-commerce solutions with the Viva Wallet platform
- Advise on e-commerce integrations based on individual client business needs, ensuring clients make the most of Viva Wallet’s technology and product capabilities
- Provide technical guidance to clients during amp; after implementation of the e-commerce integrations
- Provide feedback to internal product owners regarding potential new products or features
- Work closely with the Sales team, as well as core developers, operations personnel, and product owners
- Work together with business clients and stakeholders from project inception to project delivery
- Keep up with trends and developments in Payments, FinTech, Neobanks and e-commerce
Requirements
To be considered you should have:
- BSc degree in Computer Science, or relevant field
- Minimum 5 years of relevant proven experience, ideally within the Payments amp; Fintech Industry, with significant skills and deep knowledge in the integration of e-commerce solutions and plugins
- Solid technical background with hands on experience in software and front-end development
- In-depth knowledge of REST APIs and Postman (or similar)
- Customer focus
- Excellent problem-solving skills, with ability to analyze and solve problems using technology
- Excellent written and verbal communication in English and at least one of the following languages (ideally native speaker): German, Italian or Spanish
- Experience in the following would be a plus: e-commerce plugins (WooCommerce, Shopify, Magento, PrestaShop, and others)
Benefits
- A competitive salary (based upon your skills and experience)
- Annual bonus based on targets’ achievement
- Private medical and life insurance
- Integrity, teamwork, transparency, and regular feedback to develop your skills
- A chance to grow within a fast-moving European Fintech Company / Neobank