UX / Conversational Interface Design Specialist, Fintech
Channel VAS, Greece
Job Description
Channel VAS, the global Fintech leader, is looking for you! A creative individual that wants to be on board our journey to redefine the Fintech world as we know it. Products and services delivered to over 500 million consumers in over 40 telco and finance partners in more than 30 countries.
If being a part of the world’s #1 company in mobile Fintech sounds cool to you, if you find the fields of Big Data, Analytics, Technology and Finance fascinating, then join our team of 200 likeminded individuals, that assist in evolving our technology, products, and services every day.
With unceasing growth in mind, we meticulously look for talented professionals in various positions. Professionals that will provide excellent and steer accessible financial services to most people possible at any chance.
We welcome you to share our vision to lead the global economic and social development, with financial inclusion for all, through mobile value-added services.
Join us as we adapt to our new reality, during and after the pandemic and as we keep performing and offering the same level of extraordinary Fintech solutions and turning challenges into opportunities.
As a UX/Conversational Interface Design Specialist, your key responsibility will be to design amp; optimize the user experience for multiple projects and services across the whole Costumer Journey, mainly for USSD / SMS / IVR Interfaces. You will be actively collaborating with various stakeholders from various departments Product Managers, Solution Architects, Software Engineers, Business Analysts amp; Account Managers, to support in the delivery of new features amp; optimizations that enhance each project’s performance.
We welcome candidates who would like to relocate to Greece!
What you will do
- Designing user flows, customer journeys, and prototypes that communicate the user interaction and designing ideas to the stakeholders
- Crafting detailed design specifications for transactional and informational user interactions for USSD / SMS / IVR interfaces
- Interacting with Software and QA engineers throughout the development, testing, and implementation phases of multiple projects to ensure product integrity
- Continuously optimizing UX content design through application of best practices and continually implementing updates based on performance
- Using design thinking methods to iterate through concepts that can be tested and validated with users
- Leveraging data and user feedback to drive and influence design decisions
What you will bring
- At least 3-4 years' past experience in a similar position
- Experience in a telco environment has a strong preference
- The ability to design and envision user experiences to effectively communicate them as requirements to the relevant stakeholders
- Proficiency in MS Vision, Lucidchart or similar flowcharting tool
- Basic understanding of Adobe XD, Figma, Sketch, Axure or wireframe amp; prototyping tools
- Passion and knowledge about UX, User-Centric Design, Usability, User Research, Analytics
- Understanding the constraints of different interfaces: SMS, USSD, Interactive Voice Response systems, Feature Phones, Smartphones
- Bachelor’s degree or higher in: Human Computer Interaction (HCI), Psychology, Human Factors, or Architecture will be considered a plus
Your key attributes
- Excellent communication skills and team working mentality
- Problem-solving mentality
- Comfortable with working in a fast-paced environment
- Hard working attitude and willingness to commit on projects
- Ability to perform under pressure
- Pro-activeness, accountability and results orientation
- Think strategically and into details
Benefits
- Comprehensive private healthcare insurance
- Continuous training
- Company phone and laptop