Client Experience Coordinator (Fluent in Turkish)
Blueground, Greece
Job Description
At Blueground, we are guided by a vision to make people feel at home wherever they choose to live. By offering fully-furnished apartments that are move-in ready in the world’s most vibrant neighborhoods, we provide our guests with the opportunity to simply #ShowUpStartLiving. Behind the scenes, we strive for a tech-powered living experience that guests love, homed in an organization where great people are proud to work.
We’ve grown a lot since our founding in 2013. We are now hosting guests in more than 3,500 homes in 14 cities and we have raised more than $80m in funding to date.
What drives our success is how each of our team members applies our core values. To our team, Time is everything, and we cherish it greatly. For us, Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our clients and colleagues and never lose sight of the human element, which goes hand-in-hand with Transparency which we believe makes our day-to-day life easier.
We are looking to recruit a Client Experience Coordinator based in Athens to join our centralized client experience department and be responsible for our business operations in Turkey. The role is a great opportunity for a hard-working and talented person to gain a real insight into the hospitality industry. If you're someone who possesses a genuine interest in customer service, technical teams coordination and problem-solving and you like to interact with internal and external customers across the business, then this role is for you!
What you will focus on:
- Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experience
- Scheduling, collaborating and managing internal and external business partners to ensure operational excellence in Blueground properties
- Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience
- Maintaining long-lasting relations with business stakeholders
- Planning the daily routes of operations associates based on the number of stops, location and type of their tasks assigned, as well as customers' needs and business priorities
What we are looking for:
- Fluency in Turkish language
- 2+ years of customer service responsibilities experience and working experience in a position including back office operations, alternatively in managing housing construction projects
- Prior experience in route planning/scheduling will be considered an asset
- Ability to communicate well in English
- Computer literacy
- Great communication skills, both written and verbal
- Ability to maintain strong professional relationships with customers and business partners
- Problem-solving attitude
- Flexibility to work during weekends
Your benefits:
- Competitive salary
- Enhanced parental leave
- Group Health Insurance program
- Dynamic working environment with talented people
- Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!
Please send us your Resume in English
At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.