Business Optimisation Specialist (BOS 0521)
Skroutz S.A, Greece
Job Description
At Skroutz, we have a vision to make everyone's life better by building the most trustworthy, trouble-free, and easy to use online discovery and shopping experience. We want to provide this experience not only to our users and partners, but also to our team members.
We believe that people drive our business forward and we strive daily to build a powerful team that shares the same passion and enthusiasm for eCommerce and technology.
What We Are Looking For
We’re looking for a passionate and skilled Business Optimisation Specialist to join our newly-formed Commercial Operations team. By effectively analysing and designing business processes amp; procedures in collaboration with key stakeholders and subject matter experts, you’ll help us scale and ensure the Commercial unit's successful operations.
Examples of your daily tasks
- Drive process definition, re-engineering, improvement and maintenance in partnership with key stakeholders, ensuring alignment with our commercial strategy and the development of efficient and scalable end to end processes
- Identify process gaps along with a root cause analysis of issues and use data to make fact-based decisions for process improvement
- Translate business requirements into CRM workflow solutions to achieve business process automation
- Determine, in collaboration with commercial and technical stakeholders, changes / upgrades needed to the CRM system in order to meet evolving business requirements
- Track and communicate new and updated process optimisation initiatives
- Manage resource allocation for the implementation of process improvements
- Ensure documentation for all process optimisation initiatives is complete, current, and stored appropriately
- Stay continuously informed on new platforms and releases in CRM technologies
- Conduct frequent training of end users on new tool functionality (incl. CRM), as needed
- Motivate the commercial team in the adoption of new processes amp; procedures, ensuring that feedback is always captured
Requirements
Your skills and experience
- 5+ years of experience in a Business Optimisation / CRM Consultant role within a fast-paced environment is essential
- Strong knowledge of CRM systems (eg. Salesforce) and business solution implementations
- Experience working with commercial teams on CRM technology implementation and maintenance
- University Degree in Business Administration, Engineering, Sciences, or equivalent
Your skills
- Ability to troubleshoot and problem solve
- Demonstrated ability to communicate and present complex information to technical and commercial stakeholders, both verbally and in writing
- Build enthusiasm for change and ensure on-time delivery of projects
- Passion for technology and for disrupting consumer/merchant experiences
- Humble, eager to learn, willing to roll-up sleeves when necessary
- Excellent organisational skills amp; attention to detail
Benefits
What’s it like to work at Skroutz?
Skroutz is the leading ecommerce platform in Greece. At Skroutz we are committed to using modern software development to build top notch services and experiences. Our company operates Skroutz, a product discovery and price comparison engine that is evolving into a Marketplace.
What we offer
- Smart Workplace
- Ongoing training
- Solid Development path
- Private medical plan
- Breakfast, subsidized lunch (optional), soft drinks, snacks, fruits
- Equipment
- Access to technical books, online courses and relevant resources
- Extra paid time off
- Flexible remote working
Disclaimer:
Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.