Customer Support Operations Specialist (CO 0421)
Skroutz S.A, Greece
Job Description
Who We Are
At Skroutz, we have a vision to make everyone's life better by being incredibly trustworthy, trouble-free, and easy to use. We want to provide this experience not only to our users and partners, but also to our team members.
We believe that people drive our business forward and we strive daily to build a powerful team with people that share the same passion and enthusiasm for eCommerce and technology.
What We Are Looking For
We are looking for a Customer Support Operations Specialist to help our Marketplace support team be more productive and deliver excellent service to Skroutz users.
The primary job of the role is to create an environment for the support team in which they can do their best work and are not distracted or delayed by problems related to tooling, processes, or logistics.
Rather than working primarily with users, you will instead work closely with our support team members and leads, as well as our senior management to identify critical problems and, most importantly, lead the execution of various initiatives that will continuously improve our internal work-flows and productivity. ou will ensure that the tooling we use to interact with customers empowers the work of the customer support team.
What We Want You To Do
- Work with Customer Support Manager to craft a long term vision for the infrastructure that benefits our customer support
- Maintain and improve support tools and infrastructure, ensure new tools are seamlessly integrated into the existing ones and into our team processes
- Build a data-driven framework to monitor the efficiency and the architecture of the tooling the support team uses each day
- Assess and challenge existing processes within the support team, internal departments and with cross-functional partners and drive improvements in the procedures
Requirements
Your skills and experience
- 3 years proven experience in a similar role
- Familiarity with CRM systems, support helpdesks and practices
- Experience working with Zendesk will be considered a plus
- Experience in architecting and maintaining implementations of internal tooling
- Ability to lead projects through their life cycle and work independently
- Eagerness to solve complex business problems on time
- Analytical mindset, ability to interpret reporting and extract actionable insights from data
- Genuine passion for exceptional customer support
- Ability to collaborate with multiple stakeholders and cross functional teams in a very fast paced working environment
- Degree in Engineering, Sciences, Economics, Business
Benefits
What’s it like to work at Skroutz?
Skroutz is the leading ecommerce platform in Greece. At Skroutz we are committed to using modern software development to build top notch services and experiences. Our company operates Skroutz, a product discovery and price comparison engine that is evolving into a Marketplace.
What we offer
- Smart Workplace
- Ongoing training
- Solid Development path
- Private medical plan
- Breakfast, subsidized lunch (optional), soft drinks, snacks, fruits
- Equipment
- Access to technical books, online courses and relevant resources
- Extra paid time off
- Flexible remote working
Disclaimer:
Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.