SLA Management Support Officer
Cepal Hellas Financial Services S.A., Greece

Main Accountabilities

• Support in the execution of initiatives through:
  • drafting of project plans for agreed initiatives
  • following-up of action/delivery items across the Business
  • performing of high-level validation across the implementation plans
  • tracking of initiative performance
• Ensure smooth execution of initiatives, identifying and documenting appropriately any operational risks
• Draft of policies amp; procedures to accompany the smooth execution of strategy
• Prepare presentations for the Asset Owners
• Assist in developing a best-in-class strategy easily deployed across portfolios

Requirements

Education, Skills and Experience

• Experience (8+ years) in Back Office/Operations function with excellent knowledge of unsecured banking products
• Ability to build process flows and document policies and/or processes
• Excellent Greek and English verbal amp; written skills
• Very good project management skills
• Excellent use of MS Office (Word, Excel, PowerPoint)
• Qualco knowledge a plus
• Prior involvement with the Mercury portfolio is a plus

Competencies

• Excellent interpersonal skills and ability to interact across all levels of the organization
• Time management skills and ability to multi-task and prioritize work
• Analytical and problem-solving ability
• Result-Orientation
• Proactivity amp; Can-Do attitude
• Attention to detail

Job Rewards and Benefits