Note! Apply link will take you to an external website.
Customer Support Specialist - SaaS
TGN Solutions International GmbH, Greece
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Associate Degree
Total Vacancies
1 Job
Posted on
Apr 8, 2021
Last Date
May 8, 2021
Location(s)
Job Description
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements
- Excellent - Professional Level English Speak amp; Write
- Experience in a Customer Support Specialist role in a SaaS firm
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Benefits
- Competitive Salary
- Performance bonuses according to achievable targets and KPIs
- Private Insurance plan which can be expanded to family members
- Excellent career growth opportunities in a fast-growing company
- Sponsored conference and seminar attendance
- Self-development: training and coaching
- Company Laptop and workstation
- Flexible working hours (Monday to Friday), located in modern offices close to central of Athens
- Free snacks / beverages / coffee at office daily
- Modern and pleasant working environment
All TGN openings here: https://apply.workable.com/tgn/
Job Specification
TGN Solutions International GmbH
Information Technology and Services - Athens, Greece