Customer Support Specialist - SaaS

Customer Support Specialist - SaaS
TGN Solutions International GmbH, Greece

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Associate Degree
Total Vacancies
1 Job
Posted on
Apr 8, 2021
Last Date
May 8, 2021
Location(s)

Job Description


Responsibilities
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements

  • Excellent - Professional Level English Speak amp; Write
  • Experience in a Customer Support Specialist role in a SaaS firm
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

Benefits

  • Competitive Salary
  • Performance bonuses according to achievable targets and KPIs
  • Private Insurance plan which can be expanded to family members
  • Excellent career growth opportunities in a fast-growing company
  • Sponsored conference and seminar attendance
  • Self-development: training and coaching
  • Company Laptop and workstation
  • Flexible working hours (Monday to Friday), located in modern offices close to central of Athens
  • Free snacks / beverages / coffee at office daily
  • Modern and pleasant working environment

All TGN openings here: https://apply.workable.com/tgn/

Job Specification

Job Rewards and Benefits

TGN Solutions International GmbH

Information Technology and Services - Athens, Greece
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