Anyroad in Athens is seeking for a new Customer Experience (CX) representative!
We’re a tight-knit team based in San Francisco and Athens. Our pet-friendly office in Athens is in Ano Petralona, in a very cool neo-classical building which feels like home! We’re looking for a brilliant, full-time customer experience professional to join our team who is as excited as we are about being leaders in Experience Relationship Management (ERM) software and help brands deliver world-class experiences. Please note that this position involves working some weekends and some night shifts.
We value diversity and inclusion and take social responsibility seriously.
Your role as CX representative:
- Working closely with customers through live chat and email
- Creating reports
- Creating internal presentations
- Working with our product, sales, and account management team on various tasks
Do you have what it takes?
Skills
- Excellent command of written and spoken English, combined with strong communication and interpersonal skills
- Quick learner
- Exceptional people skills with a customer support experience
- Problem solver
- Data oriented
Characteristics
- Analytical and attentive to details
- Strong and supportive team player
- Passionate in providing excellent service
- Eager to learn and grow every moment of the day
- Enthusiastic and positive attitude
What we offer:
- Fun and caring working environment
- Flexible to work from anywhere
- Competitive salary
- Day off for volunteering
- Wellness Day and other cool events
Sounds interesting? Our hiring process:
- You find or get sent this job advert
- You read it
- It piques your interest
- You tell us more about yourself by sending your CV and why you are interested in the position
- Have a quick telephone chat with a Roadie so we can find out a bit more about you as well as you finding out a bit more us
- You come meet the team and have an interview