Tennis Reception Agent/Tennis-Shop Agent
Costa Navarino, Greece

We are seeking for a Tennis Reception Agent / Tennis -Shop Agent who will be Support the Operations team in ensuring that Tennis Center is showcased as a worldwide center for excellence, innovation, and talent, offering the very best customer services. This high-profile customer facing role will have contact with coaches, members, and guests of all levels on a daily basis and will be delivering excellence in customer service.

Duties and responsibilities:

• -To provide administrative support to operations and other departments as required, multi-tasking requests simultaneously and ensuring a flexible and positive approach to all eventualities.
• - To assist in managing facility bookings from guests in accordance with Tennis Center procedures, to include all financial transactions related to accommodation, court fees and the shop.
• - To provide outstanding and professional customer service to tennis guests, responding quickly with true personal responsibility.
• - To carry out all duties in accordance with the Tennis Center Opening and Closing procedures.
• - To ensure all deliveries are recorded and distributed accurately following to procedures. - To ensure colleagues are kept up to date with bookings, as per Tennis Center SOP’s.
• - To provide accurate information and advice about facilities, services, and programs.
• - To meet and greet visitors and offer refreshments in a professional and timely manner.
• - To inform and advise colleagues promptly of their arriving visitors and guests.
• - To build, manage and maintain strong inter-departmental relationships and communication within Costa Navarino and work in partnership with other team members.
• - To be an ambassador for the vision of the Tennis Center both internally and externally by communicating and promoting the vision and direction of Costa Navarino with passion.
• - To make suggestions to improve the working situation within Costa Navarino as a whole.
• - To cooperate with measures introduced to ensure there is Equality of Opportunity.
• - To assist other members of the operations team in tasks as required.
• - Promotion and marketing of all coaches and our tennis services.
• - Ability to restring, re-grip and repair rackets (will be considered a plus)

Requirements

• Professional IT, Microsoft office and Internet skills.
• Excellent interpersonal and communication skills, written and verbal.
• Ability to effectively communicate with guests of all ages, management, and other staff.
• Ability to work well within a team and maintain effective working relationships.
• Ability to work on own initiative and follow verbal and written instructions.
• Working to deadlines and juggling different priorities.
• English and Greek language skills fluent level compulsory and any other language (will be considered a plus)

Benefits

• n going training opportunities.
• Accommodation in the vicinity of Navarino Dunes (for non - Messinian residents).
• Meals within the premise.
• Private Medical Plan.
• Use of Navarino Dunes Facilities, according to the relevant policies.

Job Rewards and Benefits