At WIND, we believe in a world of connection, interaction and sharing!
Our passion is that people enrich their lives with all that communications technology makes possible.
We want our Customers to focus only on expressing themselves, while we take care of the technology that enables them.
So, if you want to take part in changing how people experience their lives, WIND is the right place to be.
We see each new colleague as a unique team member and a major investment for our company’s future, and now we are looking for a talented and highly motivated "NMC Operator" to join a team of bright professionals.
Main Tasks:
- Undertake the activities for the correct operation, fault management and relevant actions foreseen by the procedures to solve the problems of the entire network during the 24-hrs supervision.
- Receive, analyze and resolve/escalate any raised problem concerning customer complaints or other kind of network failure or outage.
- Co-operate with NMC Operations Shift Leader for the correct and effective implementation of the relevant procedures.
- Act as the primary interface of the Network Management Centre for intra-departmental and external communications.
- Execute planned tasks as required by NMC Operations management.
- Make use of the Corrective Trouble Ticketing System, in order to inform involved parties on Network Faults.
- Escalate Faults among WIND technical Departments and external providers/vendors and follow up the progress for the timely fault resolution.
- Inform Customer Service of problems in the Fixed and Mobile network leading to service outages.
Requirements
- BSc or TEI in Computer Science, Telecommunications or equivalent.
- Ability to quickly understand "new" technologies and tools.
- Good interpersonal skills, adaptive and team player.
- Communication skills.
- Fluent written and spoken English language.
- Ability to work on 24H shifts.
- Relevant experience is desirable.
Benefits
Join Our Team and:
- Be part of a fast-growing company, and one of the biggest in Greece
- Work with passionate professionals, who excel in their fields
- Learn in a challenging and friendly working environment
- Create your career path in dynamic organization
- Enjoy competitive salary, private health insurance amp; special offers
- Share your hobbies, take part in more than 10 WIND activities (athletic amp; cultural)