Who we are
Etraveli Group is one of the leading global flight-centric Online Travel Agencies (OTAs) with 4bn+in annual gross sales. We also operate flygresor.se, the #1 metasearcher in Sweden and Tripstack, the independent B2B arm of the group offering a variety of complex technology solutions.
Our diverse, dynamically growing team of 1000+ talented professionals is always on the lookout for more members to join our ranks and explore unlimited business opportunities together! Our 110 websites in 70+ countries across the globe include (but are not limited to) gotogate.com, pamediakopes.gr, mytrip.com, flightnetwork, supersavertravel.se, trip.ru amp; flygresor.se.
Our headquarters are located in Uppsala (Sweden), with additional offices in Stockholm, Gothenburg, Athens, Toronto and India (Pune and Mumbai).
Position Overview
As a Travel agent, you will assist our clients in completing their travel itineraries over the phone, emails and social media requests while handling our reservation systems. Another vital aspect of the Travel Agent position is to promote and sell our flight addon products as a natural extension of conversation with the customer. Our intention is to provide a more complete service to our customers by travelling with peace of mind and security.
In order to ensure a flawless and positive customer experience, all our agents have a friendly attitude and enjoy helping others!
Position reports to a Frontline Customer Service Manager.
Responsibilities
Requirements
Benefits