Customer Support Agent - Marketplace (CS 0321)
Skroutz S.A, Greece

Who We Are

At Skroutz, we have a vision to make everyone's life better by being incredibly trustworthy, trouble-free, and easy to use. We want to provide this experience not only to our users and partners, but also to our team members.

We believe that people drive our business forward and we strive daily to build a powerful team with people that share the same passion and enthusiasm for eCommerce and technology.

What We Are Looking For

We are looking for a Customer Support Agent to join our Marketplace team. Our Marketplace Support team operates 7/7 (8 hours/shift on rotation, night shifts excluded), in order to timely handle incoming operational issues that our customers might face while using Skroutz Cart.

Here at Skroutz, our customers are at the heart of everything we do, which means that we try to get things right for them first time, every time. Our Marketplace team strives to make our customer's journey with us something we're proud of.

What We Want You To Do

• Ensure high levels of customer satisfaction through excellent after sales service.
• Assess customers needs and provide assistance and information on delivery orders, or returns and refunds.
• Create positive rapport and working relationships with merchants by providing daily support and guidance.
• Manage relevant web content by enriching product descriptions, characteristics and specifications.
• Maintain business relations with partners.

Requirements

Experience

• Bachelor’s degree

• Proven work experience in a customer support role in eCommerce environment
• Excellent PC and typing skills
• Familiarity with CRM systems, helpdesks and practices

Skills

• Customer orientation and ability to adapt/respond to different types of characters
• Solid communication and interpersonal skills
• Ability to multi-task, prioritize, and manage time effectively
• Basic understanding of sales principles and customer service practices
• Working knowledge of customer and market dynamics and requirements
• A friendly and energetic personality with customer service focus

Benefits

What’s it like to work at Skroutz

Skroutz is the leading ecommerce platform in Greece. At Skroutz we are committed to using modern software development to build top notch services and experiences. Our company operates Skroutz, a product discovery and price comparison engine that is evolving into a Marketplace.

What we offer

• Smart Workplace
• Ongoing training
• Solid Development path
• Private medical plan
• Breakfast, subsidized lunch (optional), soft drinks, snacks, fruits
• Equipment
• Access to technical books, online courses and relevant resources
• Extra paid time off
• Flexible remote working

Disclaimer:

Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.

Job Rewards and Benefits