Support Account Manager (AM 0321)
Skroutz S.A, Greece
Job Description
At Skroutz, we have a vision to make everyone's life better by being incredibly trustworthy, trouble-free, and easy to use. We want to provide this experience not only to our users and partners, but also to our team members.
We believe that people drive our business forward and we strive daily to build a powerful team with people that share the same passion and enthusiasm for eCommerce and technology.
What We Are Looking For:
We are looking for a Support Account Manager to join our Account Managers team.
Here at Skroutz, the Account Managers Team ensures client satisfaction and they are the point of contact for all our customers. They manage, process/ reply to customer inquiries and resolve customer complaints. They also provide support on commercial amp; technical oriented issues in order to help e-shops optimize their presence in skroutz.gr.
What We Want You To Do:
- Manage a portfolio of Clients
- Deal with all customer support aspects of an e-shop participating in Skroutz.gr
- Build and maintain strong, long-lasting relationship with the clients
- Ensure the timely and successful delivery of new solutions according to company's objectives
- Participates in continued education on new products and improved sales techniques
- Generate new business by using an existing network of industry contacts according to the commercial team strategic planning
Requirements
What Skills and Experience You Will Need:
Experience
- Bachelor’s degree
- Two (2) years of prior experience in Client Support and/or in Account Management in eCommerce environment
- Familiarity with Internet and new technologies
- Familiarity with CRM system environment
Skills
- Highly organized and efficient
- Excellent business communication skills both orally and verbally
- Strong phone contact handling skills and active listening
- Self-motivated and able to work independently
- Critical and analytical thinking
- Experienced in a fast-paced environment
- Ability to multi-task, prioritize, and manage time effectively
- Team player mindset
Benefits
What’s it like to work at Skroutz?
Skroutz is the leading ecommerce platform in Greece. At Skroutz we are committed to using modern software development to build top notch services and experiences. Our company operates Skroutz, a product discovery and price comparison engine that is evolving into a Marketplace.
What we offer
- Smart Workplace
- Ongoing training
- Solid Development path
- Private medical plan
- Breakfast, subsidized lunch (optional), soft drinks, snacks, fruits
- Equipment
- Access to technical books, online courses and relevant resources
- Extra paid time off
- Flexible remote working
Disclaimer:
Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.