Customer Care Technical Officer
Cardlink S.A., Greece

• Support all 2nd level Technical Customer issues, end to end
• Liaise with Product teams to find permanent solutions to issues/problems
• Monitors technical training amp; alignment of vendor staff
• Assists vendor as second level support
• Contributes technically to the launch of new products and services
• Proposes technical enhancements for services and products to stay current and relevant to
• Supports the day to day operations of the products, services and platforms to ensure issues are addressed in a timely and effective manner to meet obligations
• Champions improvement initiatives
• Cooperates with other colleagues on issues and processes that require cross functional cooperation Projects
• Participates in projects as a team member or leads projects as an accountable owner, contributing time, skills and knowledge

Requirements

• Experience in relevant positions for at least 2 years
• Strong Empathy and Customer-centricity skills
• Self-Organization Skills
• Self-motivated and strong sense of accountability
• Excellent customer service skills (listening, resolving conflict, analyze information, quality focus, problem solving etc)
• Strong team working ability
• Flexibility and able to adapt quickly to changing priorities
• Excellent knowledge of MS office
• Attention to detail
• Fluency in English
• Relevant experience to Fintech industry will be considered as an asset, as well as previous experience in bank/card business.

Our commitment to hiring the best talent in the industry and helping them thrive professionally is stronger than ever. In these unprecedented times, the health of our employees and candidates is a top priority. Therefore we will be conducting our hiring process virtually by conducting interviews via phone or video until further notice. We will provide candidates (selected for interviews) with all the required instructions. Thank you for your interest in Cardlink.

Job Rewards and Benefits