Customer Care Officer
Cardlink S.A., Greece

Responsibilities

• Contact Product Qualified Customer Leads for nurturing and education
• Customer requests fulfillment (channel agnostic)
• First Contact Resolution accountability
• 2nd level assignment resolution accountability
• Ensure the timely and successful delivery of solutions according to Customer request and process.
• Champions improvement initiatives

Requirements

• Experience in relative positions for at least 2 years
• Experience in digital sales support positions will be considered as an asset
• Excellent Customer Care skills (listening, resolving conflict, analyze information, focus on quality, problem solving)
• Looks after the improvement of existing methods and systems used to service requests and resolution of various types of enquiries
• Self-motivated and strong sense of accountability
• Strong team working ability
• Flexibility and able to adapt quickly to changing priorities
• Attention to detail
• Excellent knowledge of MS office
• Fluency in English
• Experience in payment services will be considered as an asset

Our commitment to hiring the best talent in the industry and helping them thrive professionally is stronger than ever. In these unprecedented times, the health of our employees and candidates is a top priority. Therefore we will be conducting our hiring process virtually by conducting interviews via phone or video until further notice. We will provide candidates (selected for interviews) with all the required instructions. Thank you for your interest in Cardlink.

Job Rewards and Benefits