Sales Operations Associate
Welcome, Greece
Job Description
About us
Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.
Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.
- One of the highest-rated global transportation companies with a rating of 4.9/5 stars
- 210 destinations with a goal to reach 350 by 2024
- Over 2,000 travel partners including 1,000 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month
- Over 1.5 Million happy travelers every year
If you want to dive deeper into the awesomeness of Welcome's culture, click onthis linkto check our TikTok account.
The Team
We are a group of vibrant diverse people who love traveling and never settle on quality. Each one of us didn’t join Welcome by chance, and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a pay it forward mentality, but with big and bold goals.
About the role
As a Sales Operations Associate, you play a vital role in our B2B sales success. Your support enables the commercial team to focus on core processes, driving revenue and growth. You keep partners informed about new product features and gather valuable feedback on day-to-day functionality, contributing to continuous improvement. Your proactive approach helps anticipate and prepare for future events, ensuring our team is ready to navigate challenges effectively. In essence, your role is essential for enhancing partner relationships, driving innovation, and maintaining a competitive edge in the dynamic B2B market.
Responsibilities
- Data Management:
Maintains comprehensive data on HubSpot CRM, covering contacts, companies, files (presentations, videos), email templates, meeting links, and calendars.
- Reporting and Support:
Provides accurate data and generates detailed reports to support the sales team in decision-making.
- Strategic Collaboration:
Collaborates with account managers to develop specific sales strategies tailored to individual accounts.
- Data Entry and Management:
Performs data entry and updates on CRM tools and other databases.
- Technical Management:
Sets and manages landing pages, PMS/Channel Manager integrations, and PWD user access.
- Performance Monitoring:
Monitors performance indicators, prepares monthly commissions (when manual), and tracks revenue/invoicing.
- Troubleshooting and Support:
Provides troubleshooting assistance and handles inquiries from partners.
- Product Knowledge and Training:
Stays up-to-date with new product launches and features, ensuring the sales team is well-informed and trained accordingly.
Requirements
- A Bachelor's Degree in Sales, Communications, Business, or other related fields
- Experience in relevant sales administration positions, ideally in a B2B Sales field would be plus.
- Excellent time management, communication and relationship-building skills with the ability to multi-task and set priorities quickly and effectively
- Excellent written and verbal communication skills in English. Any other European language will be considered as a great asset.
- Self-motivated and hands-on with a true teamwork mentality
- A friendly and upbeat personality
- Digital native: fluent in web and digital technologies
Benefits
- Hybrid Work from Office / Home policy
- Vibrant and fresh work environment
- The tools you need to