Assistant Front Office Manager
Grecotel, Greece

Grecotel, the leading hotel chain in Greece, is seeking an Assistant Front Office Manager to join their team. As part of the N. Daskalantonakis Group of Companies, Grecotel delivers unparalleled hospitality experiences for travelers in the country's most stunning locations. The successful candidate will assist the Front Office Manager in managing daily operations, ensuring guest satisfaction, and developing the knowledge and abilities of the Front Office team. They will also have the opportunity to work with a dedicated and passionate group of professionals who embody the essence of the genuine Greek hospitality.

• Provide exceptional customer service and maintain a courteous, professional demeanor at all times.
• Assist in the day-to-day operation of the Front Office, ensuring smooth and efficient operations.
• Manage staff schedules, ensuring operational needs are met.
• Oversee guest check-ins and check-outs, ensuring accuracy and timely completion.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Ensure adherence to all hotel policies and procedures, as well as all local and national regulations.
• Conduct regular staff training and development programs.

Requirements

• Minimum of 3 years of front office experience in a luxury hotel environment.
• Bachelor's degree in Hospitality Management or related field preferred.
• Strong leadership and supervisory skills, with the ability to effectively manage a team.
• Exceptional problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Proficiency in MS Office and hotel operating systems.
• Availability to work nights, weekends, and holidays.

Benefits

• Competitive salary and other benefits (bonus included)
• Advanced Opportunities for professional growth
• Accommodation (if necessary) and Board
• Transportation costs
• Participation in educational programs

Job Rewards and Benefits