Account Coordinator
YourHero/Douleutaras, Greece
Job Description
Are you an organised and relationships-oriented individual with an analytical mindset? If so, this is an exciting opportunity for you!
YourHero (Douleutaras/YourPro) is the leading tech-enabled company for home services that solves the hassle of hiring a reliable professional. We launched in 2015 and since then we have helped more than 700.000 customers find the right expert for their job across 6 European destinations. By leveraging technology and our unique business model, we are fixing and improving it bit by bit and day by day. This is how we are serving our mission daily, creating an ecosystem of thousands of growing entrepreneurs that solve consumer problems.
Our goal is to be the definitive services company - the app you go to every time you need a job done. Today, we possess the best KPIs in the industry, have generated more than 100m for our 5000+ professionals, possess an NPS of 70+, collected 100.000+ customer reviews, are one of the international leaders in our space and are supported by top-tier European investors.
And we’re just getting started.
The scale of the opportunity ahead of us is immense. The global services market is valued at 6 Trillion, yet less than 5% of that is online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - and it’s clear that our journey in the services sector has only just begun.
In 2020 our international journey began. From 2021 onwards, we are launching new cities in new countries, every year. Join us in this incredible journey and be a major part in disrupting the 6 Trillion services market and becoming the global leader under our international brand name YourHero.
Who we are
We are here to change the future of Home Services and we have the team to back this up! Find out more about us here!
Impact: You'll have a direct impact on our growth trajectory, contributing to our mission of creating an ecosystem of growing entrepreneurs, bringing them closer to the greatest version of their professional potential.
Collaborative Environment: Be part of a close-knit team that values teamwork and open amp; honest communication.
Professional Growth: We're committed to helping our employees learn, grow, and excel in their careers through continuous internal career growth opportunities. In other words, don’t expect to be doing the same job for too long!
Innovative Solutions: Represent cutting-edge services that are reshaping the industry landscape.
Attractive Compensation: Enjoy a competitive salary, bonus structure, and benefits package.
As an Account Coordinator, you will be in daily contact with the professionals we partner up with in various Home Services categories, with the purpose of achieving the best possible quality of service for our customers. To achieve this, you will have to act as their personal coach by monitoring their daily performance and by empowering them to be their best version, leveraging a multitude of quantitative and qualitative data. Think of yourself as a football coach. The data you get, combined with your analysis and your communication skills will enable your Home Services categories to excel.
This position is very crucial as our customer service depends on the quality of service that our partner professionals provide to our customers. For this reason we offer a competitive salary and unlimited potential for growth within the organisation.
Our team is constantly growing, and so are our goals! If you meet the criteria of the role, send us your application and become a member of a young group with innovative ideas and international ambitions.
Requirements
- Highly proficient in spoken and written Greek.
- Very good organisational amp; communication skills
- Extroverted personality
- Passion for customer service, strong ambition to achieve goals
- Ability to build and maintain professional relationships
- Organisational skills
- Familiarity with technology
Benefits
Our core belief and reason for existence is the care and attention we show our users, our community and our employees.
- You will feel the thrill of owning a business and marvel just a few weeks later at what you have achieved
- Impact the lives of millions of customers and of the professionals we partner with
- Being a part of an international team of domain experts in all functions
- Performance Bonus
- Group Private Health Insurance
- Yearly allowance for YourHero product services
- Yearly allowance for personal development courses
- A bespoke development plan that will allow you to utilise yo