BMC Tech Consultant
HumanI, Greece
Job Description
"Elevating Organizations Through Innovative IT Service Management Excellence"
Relational SA, www.relationalfs.com strategic partners of BMC Remedy www.bmc.com/it-solutions/remedy-itsm.html are on the lookout for best ITSM consultants to craft them into BMC Tech Consultants.
Mission: Redefine IT Service Management by seamlessly integrating IT best practices with contemporary processes. Grounded in ITIL, empowered by Declarative Schemas, and guided by SOLID principles, your mission is to deliver transformative experiences that empower organisations in the digital landscape.
BMC ITSM Consultant Responsibilities:
- Requirements Analysis, Solution Design, Implementation, Customisation, Integration
- Troubleshooting, Upgrades and Maintenance
- Best Practices Advising, Training and consulting
Consultant Profile:
At Relational, crafting the best BMC ITSM Consultants is a process that creates professionals who are not just technically adept, but also thrive in collaborative environments. We are eager to find people who are really strong in soft skills and equally good at hard skills
Requirements
Soft Skills:
- Communication: Effective communication of technical concepts to both technical and non-technical stakeholders, acting as a cultural mediator.
- Consultation Skills: Ability to consult with clients, understand their business needs, and translate them into effective BMC ITSM solutions
- Collaboration: Strong teamwork skills to collaborate with diverse teams, including IT professionals, end-users, and management
- Adaptability: Ability to adapt to changing technology landscapes and evolving client requirements
- Problem-solving: Critical thinking and problem-solving skills to address challenges and optimize ITSM processes.
- Customer Focus: A customer-centric approach to ensure solutions meet client expectations and contribute to business goals.
- Project Management: Basic project management skills for organizing tasks and ensuring successful project delivery.
- Continuous Learning: Commitment to ongoing learning, staying updated on BMC ITSM advancements, industry trends, and emerging technologies.
Hard Skills:
- Education: MEng in Electrical/Computer Engineering, Software Engineering. Alternatively people who have followed a strong coding school at some point of their lives and have worked for about three years as software engineers/developers
- BMC ITSM Expertise: Experience with BMC ITSM in large, complex organisations would be the ideal. However, working with Operations Management Tools and Service Management Tools is more than OK. Also working as a consultant or in the parametrization of CRM, MRP or ERP systems in complex organizations.
- Integration.Using REST APIs: Proficient in working with REST APIs for seamless integration of ITSM solutions.
- ITIL Principles: Understanding of ITIL principles for aligning IT services with business needs.
- Coding Language Experience: Any coding language experience, with a focus on understanding programming principles.
- Reporting Tools: Experience using Grafana, YellowFin will be highly appreciated.
- RDBMS Declarative Principles: Proficient in SQL/PLSQL and declarative principles for efficient data management within ITSM solutions.
- Object-Oriented Programming (OOP): Expertise in OOP for structured code design and application development.
- SOLID Principles in Code Design: Familiarity with SOLID principles for code maintainability and scalability.
- Transition to Low Coding: At least willingness to transition from traditional to low coding, incorporating ITIL principles.
Training and Expectations:
At Relational, our professionals understand that no one is expected to have all these skills from day one.
What we expect is your passion and love for what you do!
We are committed to training you to become the best version of yourself as a professional."
Benefits
- Fair Remuneration Package subject to the level of experience, competence and potentiality
- Hybrid work model 50-50 between work and home, but with flexible arrangements
- Strong BMC academies and training processes
- On the job mentoring to get you started