Reservations Agent
Grecotel, Greece

Grecotel, the leading hotel chain in Greece, is seeking a Reservations Agent to join its team. The Reservations Agent will be responsible for providing impeccable customer service to guests seeking to book their stay at one of Grecotel's luxury hotels and resorts. This role will be a part of a dynamic team committed to delivering the highest standards of genuine Greek hospitality. The successful candidate will have the opportunity to work for a company dedicated to mastering the craft of welcoming luxury in the leisure, travel, and tourism industry.

• Answer inquiries from guests via phone, email, and online booking platforms.
• Process reservations requests with exceptional attention to detail.
• Update and maintain accurate guest information in the Grecotel reservation system.
• Monitor and maintain room availability information for each hotel and resort.
• Provide guests with recommendations for additional services and amenities as required.
• Ensure that guest complaints and requests are addressed promptly and efficiently.
• Collaborate with other departments to provide guests with a seamless and enjoyable experience.

Requirements

• Proven experience as a reservations agent or related customer service role.
• Excellent communication and interpersonal skills.
• Fluent in both Greek and English languages, written and spoken.
• Strong problem-solving and decision-making abilities.
• Ability to work well in a team environment and under pressure.
• Exceptional attention to detail and accuracy.
• Ability to work a flexible schedule, including weekends and holidays.

Benefits

• Competitive salary and other benefits (bonus included)
• Advanced Opportunities for professional growth
• Accommodation (if necessary) and Board
• Transportation costs
• Participation in educational programs

Job Rewards and Benefits