IT Support Engineer
Grecotel, Greece

We are seeking for an IT Support Engineer, who under the supervision of IT Operations Director, will assist and perform 1stlevel IT troubleshooting procedures. The position requires strong desire for learning and personal development, accountability, problem-solving attitude, and appetite to work.

• Join End User Helpdesk Support Team in the Groups IT Department.
• Technical support for corporate users of the hotel.
• Manage and administer PCs and Laptops (Endpoints remotely and on-site).
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Refer to internal database or external resources to provide accurate tech solutions.
• Track computer system issues through resolution, within agreed time limits.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with users to ensure that IT systems are fully functional after troubleshooting.

Requirements

• Degree in Computer Science, IT or relevant field is desirable but can be compensated with experience and knowledge.
• Previous experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role is desirable.
• Hands-on experience in MS Windows 7/10 (installation and maintenance)
• Good understanding of computer systems, mobile devices, and other tech products
• Excellent problem-solving skills and communication skills
• Strong organizational skills and ability to respond to users’ requests within deadlines.
• Team spirit
• Good knowledge of English Language

Benefits

• Competitive salary and other benefits (bonus included)
• Advanced Opportunities for professional growth
• Accommodation (if necessary) and Board
• Transportation costs
• Participation in educational programs

Job Rewards and Benefits