ManpowerGroup Greece, on behalf of its client, a LiDAR manufacturing company specializing in atmospheric sensors, is looking for a Junior Technical Support Engineer to join their IT Support Team.
Workplace Location: Athens, Northern Suburbs, Greece
The role does not require any Standby / Shifts.
Kindly note that you might need to travel abroad (within amp; outside the EU). Trips will be up to 3-5 per year.
What you will be doing:
- Receiving technical failure reports from clients’ engineering teams (responding by phone or emails)
- Using trouble ticketing system to register the fault and prioritize it
- Contacting clients to find out the nature of the technical or IT issue
- 1st level management of issues with the help of technical tools available and escalation to 2nd level, if not resolved
- Monitoring and ensuring damage are repaired using the appropriate technical tools
- Updating clients on the removal of damage and "closing" the trouble ticket
Requirements
- A University or Technical University Degree in Mechanical Engineering, Electrical Engineering, Electrical Engineering, SEMFE, Physics or relevant fields
- Excellent knowledge of MS Office
- Experience in Arduino IDE applications
- Experience in Windows/Ubuntu environments
- Excellent knowledge of English (both written amp; oral) is required, as you will be working daily in international environment
Benefits
- 1.100 1.400 gross per month and a bonus plan
- Private Insurance Plan
- Continuous training
- Friendly working environment