NOC Engineer (Hybrid)
VICTUS NETWORKS, Greece
Job Description
At Victus Networks you’ll have a unique opportunity. The chance to grow.to use your skills and imagination to push the boundaries of what’s possible! You’ll be challenged. But you won’t be alone. You’ll be part of a team of highly experienced telecoms engineers, all driven to go beyond the status quo to build what comes next!
With our technology driving 5G Networks there’s plenty to get involved with!
Let's talk
About The Role
NOC Engineer (24/7 shift) is a key member of a team whose objective is the 24x7 surveillance (i.e. alarms monitoring, service monitoring) and first-line operation of the Company’s radio and transmission access network in order to quickly identify, analyze and resolve faults as well as escalate, coordinate and follow up actions required by other Company teams or third parties like Field maintenance contractors, PPC company etc.
Main mission of the team is to secure the access network performance /availability targets and sustain the expected quality of services provided to Company customers.
Role accountabilities
- Monitor all access network nodes, promptly responding to alarms and clearing all faults as quickly as possible giving priority to service affecting incidents have a detailed view of access network (radio amp; transmission) status, via NMS amp; and element managers operational view, emphasizing on critical network nodes operability
- Manage Incidents amp; problem reporting Notification Outage(s)
- Promptly issue access network related trouble tickets, to field contractors and/or technical teams, following up rectification actions and validating resolution
- Act proactively and escalate issues, based on impact analysis, as appropriate
- Liaise effectively with technical teams / field contractors to achieve minimum 'down' time
- Manage trouble tickets status and follow up until resolution, monitor SLA fulfilment and escalate as appropriate.
- Follow operational instructions in order to analyze, diagnose and remotely resolve faults as well as implement simple network changes based on written work instructions
- Carry out routine network performance checks amp; maintenance tasks
- Calendar update of planned works assessment of criticality amp; daily update with impact analysis of scheduled works
- Update common network inventory records - register and communicate changes in both Radio amp; Transmission nodes as appropriate
- Cooperation and joint investigation with technical support teams (Radio amp; Transmission) in case of failures - 2nd level troubleshooting
- Keep records of incidents and provide relevant reports
- Work on 24X7 rolling shift
Requirements
What you bring?
- Degree AEI / TEI in Electrical Engineering, Telecommunications, or Computer Engineering
- Good knowledge of SDH, Microwave amp; DWDM/FO Technology as well as GSM, UMTS, LTE radio Network technology
- Minimum of 2 years’ experience in Telecoms or a related industry, preferably working as NOC Engineer
- User experience in network management systems like TEMIP, NSN Net viewer, TNMS and Huawei M2000/U2000
- Be familiar with operation of:
a. NSN/Fujitsu Microwave and backhauling systems (e.g SRT1C/CC, SRT1F, FlexiTrunk, FlexiMetro, Flexipacket, SRA, SRAL amp; SRAL XD, HiT70XX amp; TNMS).
b. Huawei, Marconi and Tellabs Transmission systems ( e.g RTN9xx , IPT-MV36/38 NMS, OMS 12XX amp; 16XX SMAX , Tellabls INM amp; 8660, 8630amp; 8605/09).
c. Huawei Radio systems like M2000, RNC, BSC, NodeB, BTS, eNB, Femto),
d. Ericsson BSCs, BTSs systems
e. NSN RNCs, NBs and NetACt NMS
- Strong interpersonal and communication skills. Interact effectively with co-workers, clients and partners even in complex situations
- A logical approach to problem solving and self-motivation are important qualities, plus the ability to work well in a team of engineers. Ability to retain knowledge and cross-match new problems with previous ones
- Be familiar with Windows MS Office. In addition the job holder must be able to use High Tech Tools
- Very good oral and written communication skills in both Greek amp; English language.
Benefits
What We Offer?
Competitive compensation plan
Work from our amazing office in Pallini and at home - we've moved to hybrid working model!
Cutting-edge training on-the-job and in our virtual classroom amp; Access to LinkedIn Learning courses if you desire
A buddy will support you with your onboarding
Wellbeing activities for your physical amp; mental health
A great opportunity to grow and work with a team of telecom experts
An amazing company culture that encourages technical brilliance, collaboration,