Front Office Supervisor
Ella Hotels and Resorts, Greece

Ella Resorts is a newly established hospitality management company, boasting a collection of eco-chic hospitality properties. In 2024, Ella Resorts will be operating a portfolio of 7 lifestyle amp; family resorts on the islands of Rhodes, Corfu amp; Crete, offering exceptional quality and service excellence. In order to support our rapid growth we are seeking to hire:

Front Office Supervisor

Position Summary

The Front Office Supervisor offers guest administrative support across the resort. He/she welcomes guests, greets people who visit the resort. Coordinates front-desk activities, including correspondence distribution, redirection phone calls, and represents the resort to guests throughout all stages of their stay.

Scope

• Supervises and supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Supervises the Front Office team and trains them when needed
• Delivers on departmental plans and objectives, to meet hotel targets
• Builds and maintains effective working relationships whilst promoting the company’s culture and values

Requirements

• Three or more years’ working experience in a similar role in the luxury hospitality sector (5* Hotels)
• Degree / Diploma in Hospitality/Tourism
• Excellent knowledge of English and Greek language
• Good knowledge of French
• Knowledge of German, Russian, or Italian language will be considered as a plus

Position attributes

• Flexibility to respond to a range of different work situations
• Passion for delivering exceptional levels of guest service
• Negotiation and excellent Communication skills
• Pleasant personality, client oriented

Benefits

• Accommodation amp; daily meal
• Competitive remuneration package amp; benefits
• Continuous training
• Career prospects on a transparent working environment
• Company team events
• Collaborative working environment

Ella Resorts are dedicated in providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together.

All applications will be acknowledged and treated as strictly confidential.

Job Rewards and Benefits