Experience Curator Agent for W Costa Navarino (2024)
Costa Navarino, Greece

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino at Navarino Waterfront and Mandarin Oriental Costa Navarino at Navarino Bay.

In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens, including the re-launch of the former Athens Hilton.

W Costa Navarinois seeking aGuest Relations Agentto reflect the true essence of hospitality, creating in every guest a worth remembering experience.

Being part of our Experience Curators team you will:

• Ensure that all our loyal members are personally welcomed and recognized.
• Review the daily arrival report and make sure the welcome amenities and guest preferences or other requests are in place.
• Check the rooms prior to arrival and escort guests to their rooms when they arrive.
• Make personal contact with the guests daily, resolve their issues.
• Resolve any problem or concern regarding guest’s accommodation or service as they arise, following up constantly with related departments.
• Having daily communication through what’s up with Villas and Suites guests, as we are dedicated to them during their stay.
• To check in villas and suites, since they will know very well how to operate the opera program.
• Prepare review and update guest profiles and share them with the rest of the team and other relevant departments.
• Find possible opportunities to delight our guests and create personalized memorable experiences.
• Be present in all public areas during their pick time to ensure all guests’ needs are met.
• Be in constant co-operation with other Departments.

Requirements

• Be a people person with enviable customer service skills.
• At least 1 year of experience within the hospitality industry. Front Office experience in a 5-star hotel preferred.
• Hold a Hospitality degree.
• Be a great communicator who attracts guests from all over the world.
• Have unflappable temperament and professional integrity.
• Be an inspiring team player.
• Have proper communication etiquette (both written and spoken) with internal and external guests.
• Speak, write and converse freely in both Greek and English. Knowledge of German and/or Russian/or French language will be an advantage.
• Have computer skills and knowledge of a PMS software system.
• Have impeccable cooperation, attention to detail, inspiration, and organizational skills.
• Be able to act proactively and constantly find creative solutions in every guest encounter.
• Have the ability to prioritize and multitask.

Benefits

• Competitive compensation package
• n going training opportunities.
• Accommodation in the vicinity of Navarino Dunes (for non Messinian residents)
• Meals within the premises
• Private Medical Plan
• Use of Navarino Dunes Facilities, according to the relevant policies

Job Rewards and Benefits