Senior Product Manager - Marketplace Services (SPM? 1223)
Skroutz S.A, Greece
Job Description
At Skroutz, we have one simple yet powerful mission/vision: we aim to amaze. And this vision has been hardcoded into our DNA since day one. Back when we started our journey in 2005 as a price comparison engine, we created an innovative shopping tool for our users and shaped the future of e-commerce in Greece.
Today as the biggest marketplace in Greece, we continue to believe that happy customers equal happy merchants and it’s our job to understand and anticipate their needs and offer them an unparalleled, doubt-free experience. And to do so, we are always searching for new ways to make them say wow: Skroutz Plus (our first subscription-based service), Skroutz Last Mile (our parcel distribution company) and Skroutz Point (the first network of smart lockers in Greece) to name a few!
To create amazing experiences, we need amazing people! People that share the same passion and enthusiasm for eCommerce and technology as we do.
Sounds like you?
#AimToAmaze
Skroutz Product Manager Principles
- Customer's experience comes first
- Ship fast to deliver value and understand users
- Be concise. Bring simplicity
- Lead without authority. Influence with data and experience
- A happy team that communicates is a productive team
How will you contribute to Skroutz vision
As a Senior Product Manager at the Marketplace Services team, you will work across teams in order to align Engineering, Business, Operations, and Commercial worlds to deliver the best possible consumer experience. You will understand problems and break them down into initiatives that will drive Skroutz's product development. You can hear more about what the Marketplace Services team does by checking this podcast here!
At the center of our business is the user. Understanding and analyzing the needs of our users is our main focus. Based on those, we are building thoughtful eCommerce experiences through continuous experimentation and refinement. We are looking for a person with a collaborative mindset that can drive their team to the best possible outcome.
What you will be doing
- Drive the analysis and design process of creating new experiences for our users
- Test prototypes and release early to get feedback from our users
- Work side-by-side with our developers and designers. Our team thrives in close collaboration
- Prioritize projects and set goals aligned with the product strategy
- Measure the success and usage of product features and ensure their constant improvement
- Examples of outcomes that you will be asked to drive the team
- Improve the CR of the checkout by X%
- Decrease the handling time of user return request by Y%
Requirements
- 4+ years of experience in a similar position, working with cross-functional teams
- Great user experience sensibilities and familiarity with best UX/UI practices.
- Strong use of analytics, user research, and business cases to drive decisions and improve products.
- Experience developing hypotheses, gathering feedback, and A/B testing them when appropriate.
- Analytical thinking, great communication and organizational skills.
- Extended experience working closely with development and design teams.
- Proficiency in Greek: the role involves regular interactions with Greek-speaking stakeholders, and a strong command of the Greek language is essential to ensure effective communication
We will appreciate if you have
- Working experience in tech, consulting, digital agency or e-commerce.
- Experience working with operations and / or customer support teams.
- Experience in mobile apps ux.
- Familiarity with service design.
- Ability to understand technical challenges and adjust specifications.
- Working experience in a multi-functional environment.
Please note that this opening concerns an onsite job, located in Athens, Attica, Greece.
Benefits
What’s it like to work at Skroutz?
- A great opportunity to contribute to the evolution of Skroutz towards becoming one of Europe’s fastest growing Marketplaces
- Being part of an environment that gives employees large goals, autonomy and mentoring, which creates incredible opportunities, both for you and the company
- Competitive full time salary
- Ongoing training and development
- Private Medical plan
- Top of the Line tools and equipment
- Access to books, online courses and relevant resources
- Hybrid Working
- Extra paid time off
- Free Skroutz Plus subscription
As part of our dedication to the diversity of our workforce, Skroutz is committed to Equal Employment Opportunity without regard to race, color, national