Front Office Agent for Costa Navarino Dunes (2024)
Costa Navarino, Greece
Job Description
Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino at Navarino Waterfront and Mandarin Oriental at Navarino Bay.
In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens, including the re-launch of the former Athens Hilton.
Navarino Dunes Costa Navarino facilities include 766-bedroom units award winning Anazoe Spa, a 4,000m2 spa amp; thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the Mouratoglou Tennis Center, Bayern Munich football academy, Navarino Outdoor and many more.
The award-winning The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino are seeking for a capable, outgoing and flexible Front Office Agent. The successful candidate needs to have excellent communication and organization skills and high ability to multitask.
Being part of our Front Office team you will:
- Provide excellent guest service by discovering all of our guests needs and acting on these needs proactively, effectively and promptly
- Upsell the running Marriots'programs and try to maximize revenue for the hotel
- Maintain a professional and high quality service oriented environment at all times
- Maintain working relationships and communicate with all departments
- Welcome guests and resolve any possible problem / complaint quickly and courteously
- Have to perform check in, check out duties and receive payments for guests
Requirements
To be successful in this role you will:
- Have minimum 2 years’ experience as a Front Office Agent
- Have a bachelor in Business Tourism / Hospitality Management
- Be an excellent communicator in English (both written and verbal)
- Knowledge of Greek and an extra foreign language will be considered as an advantage
- Have excellent organization and communication skills with high ability to multitask
- Possess strong computer skills and knowledge of Opera software
Benefits
- Competitive compensation package
- On going training opportunities
- Accommodation in the vicinity of Navarino Dunes (for non Messinians)
- Meals within the premises
- Private Medical Plan
- Use of Navarino Dunes Facilities, according to the relevant policies