IT Helpdesk 1st Level Support
Celestino, Greece
Job Description
Celestino, counting decades of successful presence in the fashion industry, offers high quality clothes, accessories, and home items at unbeatable prices. Focusing, mainly on the customer, the company has managed to earn both the love and the loyalty of the Greek market increasing the number of new customers and maintaining the loyal ones. The company’s determination to focus on innovation and ability to constantly develop to adapt to the industry’s shifts, brought the brand to the top of the Greek market, making Celestino (in 2021) #1 Greek fashion e-shop.
With over 50 stores in Greece, a mission that focuses on customers’ satisfaction and an impressive web presence, and values that concentrate on the highest professional standards and a healthy working environment, Celestino manages to perfectly combine the modern and approachable image of high street fashion brands with the quality of luxury ones.
About the role
We are looking for an IT Helpdesk 1st LevelSupport to provide fast and useful technical assistance being the first contact for all internal support of hardware and software matters.
Responsibilities
- Offer timely and professional 1st level support to employees via ticketing system, phone or email, ensuring timely and effective resolution.
- Diagnose and resolve (remote and on premise) hardware, software, and network-related problems reported by end-users.
- Provide orientation and guidance to users on software applications and computer equipment.
- Set up accounts and workstations with required permissions and necessary peripheral devices.
- Manage Microsoft Office 365 applications and users.
- Install and configure appropriate software and functions according to specifications.
- Maintain an up-to-date inventory of hardware and software assets, tracking procurement, installation, and decommissioning of equipment.
- Organize and schedule upgrades and maintenance without deterring others from completing their work.
- Collaborate with the rest IT team to escalate and resolve complex issues beyond the scope of 1st level support.
Requirements
- Degree in Information Technology, Computer Science or relevant.
- 1-2 years of experience as a Helpdesk technician or other customer support role
- Familiarity with Microsoft technologies (Windows 10, Windows Server)
- Knowledge of system security and data backup/ restore
- In depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Outstanding organizational and time-management skills
- Excellent communication and interpersonal skills to effectively interact with end-users and team members.
- Problem-solving skills with a customer-oriented approach.
- Willingness to stay updated with emerging technologies and industry trends.
- Proficiency in the English language for effective communication.
Benefits
- Competitive salary.
- Private Health Insurance program.
- Ticket restaurant card.
- Employee discount on Celestino products.