IT Help Desk - Team Leader
Celestino, Greece
Job Description
Celestino, counting decades of successful presence in the fashion industry, offers high quality clothes, accessories, and home items at unbeatable prices. Focusing, mainly on the customer, the company has managed to earn both the love and the loyalty of the Greek market increasing the number of new customers and maintaining the loyal ones. The company’s determination to focus on innovation and ability to constantly develop to adapt to the industry’s shifts, brought the brand to the top of the Greek market, making Celestino (in 2021) #1 Greek fashion e-shop.
With over 40 stores in Greece, a mission that focuses on customers’ satisfaction and an impressive web presence, and values that concentrate on the highest professional standards and a healthy working environment, Celestino manages to perfectly combine the modern and approachable image of high street fashion brands with the quality of luxury ones.
About the role
We are looking for an IT Help Desk - Team Leader to provide efficient and effective technical assistance to employees at company’s headquarters, shops and logistics, being the first contact for all internal support of hardware and software matters across the organization. They also coordinate the team and ensure they deliver high-quality support.
Responsibilities
- Offer professional 1st level support to employees via ticketing system, phone, or email, ensuring timely and effective resolution.
- Coordinate the team's response to critical incidents and service disruptions, prioritizing resolution based on business impact.
- Diagnose and resolve hardware, software, and network-related problems reported by end-users.
- Set up accounts and workstations with required permissions and necessary peripheral devices.
- Manage Microsoft Office 365 applications and users.
- Install and configure appropriate software and functions according to specifications.
- Maintain an up-to-date inventory of hardware and software assets, tracking procurement, installation, and decommissioning of equipment.
- Collaborate with the rest of the IT team to escalate and resolve complex issues beyond the scope of 1st level support.
- Encourage the team to contribute to the knowledge base and promote self-service among end-users
Requirements
- Degree or relevant, in Engineering / Technology / Informatics direction.
- A minimum of 5 years of work experience in roles like Helpdesk technician
- Team management skills, with ability to lead and coordinate a team effectively.
- Familiarity with Microsoft technologies, including Windows 10, Windows Server, Microsoft 365.
- Knowledge of system security best practices and data backup/restore procedures.
- An in-depth understanding of diverse computer systems and networks.
- Good knowledge of internet security and data privacy principles.
- Outstanding organizational and time-management skills.
- Excellent communication and interpersonal skills to effectively interact with end-users and team members.
- Strong problem-solving skills with a customer-oriented approach.
- A willingness to stay updated with emerging technologies and industry trends.
- Knowledge and understanding of networking requirements and operations of systems and applications (DNS, DHCP, TCP/IP etc.).
- Experience in system monitoring tools.
- Related Technology certifications will be considered an asset.
Benefits
- Competitive salary
- Private Health Insurance program
- Ticket restaurant card
- Mobile phone
- Employee discount on Celestino products