Reservations Agent
Grecotel, Greece
Job Description
Grecotel, the leading hotel chain in Greece, is seeking a dedicated and customer-focused individual to join their team as a Reservations Agent. As a Reservations Agent at Grecotel, you will have the opportunity to be part of a company that is dedicated to mastering the craft of welcoming luxury in the hospitality industry. With 40 luxury hotels and resorts all over Greece, Grecotel delivers sophisticated lifestyle experiences for travelers in the country's most beautiful destinations.
Inspired by its superb beachfront locations, each Grecotel property is a unique architectural experience, offering a paradise of opulent amenities, gourmet restaurants, and luxurious, well-thought-out details that embody the essence of genuine Greek hospitality. Grecotel is proud to be part of the N. Daskalantonakis Group of Companies, which includes a range of affiliated hotels, AgrecoFarms, a traditional farm and line of products from Crete, the Danilia traditional village and museum in Corfu, Yabanaki Beach in Varkiza, and Thalassea Beach in Voula. With over 2000 international awards from guests and prestigious tourism organizations, Grecotel Hotels and Resorts stand proud of its reliable, kind, and welcoming staff who have been an integral part of their 45-year journey in Greece's most exciting luxury travel story.
Responsibilities
- Handle incoming reservations calls and emails, providing excellent customer service and accurately entering guest details into the reservation system
- Respond to guest inquiries regarding room availability, rates, amenities, and promotions
- Assist guests with modifications or cancellations to existing reservations
- Coordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented
- Process payment transactions and ensure accuracy in billing and financial documentation
- Maintain knowledge of hotel facilities, services, and local attractions to provide personalized recommendations to guests
- Handle guest complaints or issues with professionalism and high levels of empathy, working towards a satisfactory resolution
Requirements
- High school diploma or equivalent required; bachelor's degree in hospitality or related field preferred
- Previous experience in hotel reservations or customer service roles is an asset
- Excellent verbal and written communication skills in English and Greek; additional languages are a plus
- Strong attention to detail and accuracy in data entry
- Ability to multitask and prioritize tasks in a fast-paced environment
- Familiarity with hotel reservation systems and proficiency in using computer systems and software
- Exceptional problem-solving skills and the ability to remain calm and composed in challenging situations
- Flexibility to work in shifts, including weekends and holidays, as required by the hotel's operational needs
Benefits
- Competitive salary and other benefits (bonus included)
- Advanced Opportunities for professional growth
- Accommodation (if necessary) and Board
- Transportation costs
- Participation in educational programs