Machine Learning Support Engineer, Fintech
Optasia, Greece
Job Description
Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement amp; collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model amp; strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.
We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment.
As a Machine Learning Support Engineer at Optasia, you will ensure the highest level of ML workflows availability and performance, offer expert guidance, and prioritize issue resolution, all while fostering growth and continuous improvement. Your role is crucial in maintaining high service standards and reinforcing our commitment to client success.
What you will do
- Day to day monitoring of ML workflows and service alerts and provide first level of support
- Respond to alerts by verifying, determining the cause and resolving or escalating as necessary
- Act as a point of escalation for complex ML technical issues, providing expert-level guidance and support to resolve critical incidents
- Foster a culture of continuous improvement within the team by identifying areas for enhancement in processes, tools, and technologies
- Perform health checks and quality checks procedures to the ML workflows in order to verify operational excellence
- Work collaboratively with teams including Data Engineering team, System amp; Network Administration to ensure alignment in effectively addressing internal or customer-related issues
- Create training materials, deliver sessions either in groups or one-on-one, and uphold technical documentation
- Monitor and prioritize incoming customer inquiries to ensure swift response and resolution within defined service level agreements (SLAs)
- Design solutions to monitor ML workflows efficiently by end users
What you will bring
- Bachelor's degree in engineering or computer science
- Proven experience (2+ years) in a customer support role and/or leading customer support teams, with a track record of successfully resolving customer issues and managing customer relationships.
- Experience with customer support software, ticketing systems, and CRM tools.
- Good knowledge of Linux and SQL
- Good monitoring and analytical skills
- Experience in working with secure code development guidelines and coding practices (i.e. OWASP, NIST)
Your key attributes
- Excellent written and verbal communication skills.
- Fluent in English
- Strong organizational skills, attention to detail, and the ability to multitask effectively.
- Self-motivated individual, able to work independently, with results driven attitude.
- Flexible, eager, ambitious, and adaptable to change.
Why you should apply
What we offer:
Competitive remuneration package
Extra day off on your birthday
Performance-based bonus scheme
Comprehensive private healthcare insurance
All the tech gear you need to work smart
Optasia’s Perks:
Be a part of a multicultural working environment
Meet a very unique and promising business and industry
Gain insights for tomorrow market’s foreground
A solid career path within our working family is ready for you
Continuous training and access to online training platforms
CSR activities and festive events within any possible occasion
Enjoy comfortable open space restaurant with varied meal options every day
Wellbeing activities access such as free on-site yoga classes, plus available squash court on our premises